Technical Support Call Center Representative

3 days ago

Salt Lake, Utah, United States Harvest Right Full time $36,000 - $42,000 per year

About Harvest Right

Harvest Right is a Utah-based company dedicated to helping people preserve food and reduce waste with innovative freeze-drying technology. As the leading manufacturer of at-home freeze dryers, we make it possible for families, small businesses, and outdoor enthusiasts to extend the life of food while maintaining its nutrition and flavor. Our team is passionate about quality, innovation, and customer satisfaction, and we take pride in making a meaningful impact on how people store and enjoy food.

Overview

We are looking for motivated, customer-focused individuals to join our technical support team. As a Technical Support Customer Service Representative, you'll be the first point of contact for customers with technical questions or issues. You'll handle inbound phone calls, troubleshoot product concerns, and provide outstanding service with patience and professionalism.

This is an entry-level role with growth potential, offering a competitive base rate and generous performance bonuses.

Duties

  • Provide exceptional support for all inbound customer calls.
  • Make outbound calls as needed to follow up with customers and resolve open issues.
  • Escalate tickets to the appropriate Tier Support level when issues cannot be resolved at your level.
  • Record detailed and accurate customer information in the ticketing system.
  • Manage a high volume of calls efficiently and professionally.
  • Navigate and utilize multiple computer systems and applications throughout the day.
  • Consult with your Supervisor regarding complex, unusual, or escalated situations.
  • Ensure customer satisfaction by delivering professional, courteous, and effective service.
  • Support special projects and initiatives as assigned by management.
  • Complete required product knowledge quizzes and maintain a passing score.
  • Meet or exceed performance KPIs and expectations as set by management
  • Perform other related duties as assigned.

Experience

  • Minimum of 1 year of customer service experience (preferred).
  • High school diploma or equivalent required.
  • Typing speed of 35 WPM or higher.
  • Excellent written and verbal communication skills.
  • Demonstrated patience, empathy, and professionalism when assisting customers.
  • Strong problem-solving and decision-making abilities.
  • Effective time management, prioritization, and multitasking skills.
  • Ability to exercise sound judgment during high-pressure or stressful situations.
  • Skilled in managing complex situations and de-escalating customer concerns calmly and professionally.
  • Consistently maintains a positive, empathetic, and professional attitude toward customers and coworkers.
  • Basic computer proficiency, including data entry, website navigation, and use of common software applications.

Schedule

  • 8-hour shifts, Monday–Friday
  • Day shifts with rotating weekends

Job Type: Full-time

Pay: $18.50 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health savings account
  • Paid time off
  • Vision insurance

Work Location: In person

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