assessment & referral call specialist

BHC Alhambra Hospital

Assessment & Referral Call Specialist

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BHC Alhambra Hospital is located in the beautiful city of Rosemead, California. Our 115 bed facility established in 1924 prides itself on upholding a standard of excellence that allows our patients to take the first step to recovery. BHC Alhambra Hospital is a private, fully accredited, full-service acute psychiatric hospital serving children, adolescents and adults. BHC Alhambra is dedicated to providing quality behavioral health, substance abuse, and eating disorder treatment. We offer inpatient, residential, partial hospitalization and intensive outpatient options for individuals in the communities of the San Gabriel Valley, Los Angeles County, and surrounding areas.

The Call Specialist is responsible for assisting in the admissions process by inputting all referrals and patient information in to the computer system, consulting with potential patients, patient families, medical staff and other hospital staff, and communicating with patients and patient families with regard to current assessments, recommended referrals and recommended required levels of care. Assists Assessment and Referral Counselors, Lead, and/or Shift Supervisors to screen, triage, and arrange admissions.

Requirements:

Education: AA Degree in social work, psychology, counseling or a related field; or equivalent combination of education and experience, is preferred.

Experience: At least two (2) years' experience in a mental health setting preferred. Working knowledge of the Addiction & Recovery field and experience in interviewing, treatment planning, communicating with external review organizations or comparable entities, and working effectively with people of diverse backgrounds preferred.

Responsibilities:

1. Collect and record accurate information for each call including clinical description, referral sources, demographic information, financial/insurance information and follow-up requirements.
2. Communicate with patients and families in regard to community resources, and financial arrangements.
3. Responds appropriately to telephone inquiries, providing accurate information, assist A&R Counselor, Lead and Shift Supervisor in completion of pre-admission screening, empathic crisis intervention, and determining suitable referral.
4. Assist in processing all requests for information to all referral sources.
5. Assist in providing customer with requested information and external referrals.

Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development.

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BHC Alhambra Hospital employees receive great opportunities:

• Tuition Assistance
• Challenging and rewarding work environment
• Career and growth opportunities
• Competitive Compensation & Generous Paid Time Off
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points,

an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

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At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

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