Regional Health Center Manager

Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have offices in York, Allentown, Bensalem, Reading, Wilkes Barre, Harrisburg, and Lancaster. We operate 7 medical centers that serve over 30,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults.

Planned Parenthood Keystone is committed to being an organization that includes people from various backgrounds, skills, perspectives and experiences, and fully uses their talents to serve our communities. Planned Parenthood Keystone believes that drawing on the talents of all personnel helps to create an optimum, creative and inclusive workplace.

Planned Parenthood Keystone is looking for a Full-time (35 hours/week), Regional Assistant Center Manager for our Reading and Lancaster Medical Centers. As a member of the management and medical services teams, the Regional Assistant Center Manager is responsible for assisting the Health Center Manager in the leadership and management of all health center services, systems, and personnel. Participates in a team approach to the delivery of quality reproductive health care in accordance with affiliate approved policies and current medical standards.

• Provide center leadership to foster positive attitudes and trust among staff in accomplishing the goals and objectives of the affiliate. Maintain continuity of center operations during absences of the center manager
• Assist with hiring, supervising, training, and evaluating center staff in the provision of family planning, all FDA approved birth control methods, STD prevention and treatment, HIV testing, and abortion
• Maintain knowledge in all health center services in order to effectively supervise health center staff training & development
• Participate in the quality/risk management process for medical protocols, regulatory agency compliance, HR policies, and workplace safety policies
• Facilitate center staff meetings as required and participate in medical, management, and organizational meetings as required
• Provide management and operational support, mentoring and training to locations and personnel throughout the organization as needed
• Assist with staff scheduling to ensure efficient center operations
• Work collaboratively with the health center team to meet patient needs as well as individual and center productivity levels, budgetary volume goals, and patient cycle times
• Compliance with Throughput (TP) priorities, strategies and Team Centered Patient Care (TCPC) components
• Assist with the timely completion of the practice management system data corrections
• Assist with developing the center budget, monitoring budget activity, & taking corrective action as needed
• Assist with maintaining a satisfactory facility appearance and optimal functioning of equipment. Respond to after-hours maintenance and security emergencies as needed
• Assist with the inventory control process including keeping records, stocking and ordering supplies, and assuring appropriate levels of materials
• Provide factual, non-biased information to patients seeking abortion. Describe the difference between medication and surgical abortion
• Competently use the patient information system software in all of its applications on affiliate laptops for optimal center flow
• Assist in ensuring compliance with applicable federal, state, and local laws and regulations, health care licensing, contracts, grant requirements, family planning councils, Planned Parenthood policies and procedures, medical protocols, infection control plan, security standards, and employee handbook
• Serve as a floating employee to all PPKey locations, as needed, to ensure appropriate coverage in order to meet patient demand
• Assist the Health Center Manager in the timely delivery of all center reports
• Maintain patient and health center confidentiality
• Ensure a culture that embraces diversity, fair and respectful treatment of all persons, and customer-focused delivery in all medical services
• Adhere to all HIPAA and patient privacy regulations
• Ensure completion of required annual training

• Perform clinical, reception, bookkeeping, lab, and counseling duties as needed
• Support fundraising efforts in the center
• Support center volunteers and their contributions as appropriate
• Maintain current CPR certification as needed
• As assigned

• High school diploma or equivalent required. Associate's degree or one year management experience or three years health care experience with progressive responsibility. Health care experience preferred.
• Spanish language skills desirable
• Demonstrated leadership ability

• Excellent interpersonal and communication skills that enable work in a collaborative and multi-faceted team environment
• Accuracy and attention to detail
• Ability to mentor individuals and lead a large team
• Ability to mentor individuals and lead a team
• Analytical thinking and problem solving skills
• Computer literacy, including competency in affiliate email, Internet, and patient management systems software
• Ability to organize, multi-task and effectively function in a fast paced environment to set and achieve short and long term goals
• Ability and willingness to work flexible hours including weekends, early morning, and/or evening hours
• Ability to work independently under minimal supervision
• Ability and willingness to travel. Reliable means of transportation

• Commitment to Planned Parenthood's mission and conviction to health equity and access to sexual and reproductive healthcare
• Understanding of racism and commitment to racial & social justice
• Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness, empathy, and humility to interpersonal interactions
• Effective interactions and building trust across diverse groups of people
• Demonstrated ability to communicate and hear effectively across differences and reflect and act on feedback related to identity and equity with the aim to learn
• Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards

• Compensation for this position is $26 per hour. This position is eligible for mileage and travel expenses in accordance with policy.
• Medical, Dental, and Vision coverage options for you and eligible dependents
• Life/AD&D, Short and Long Term Disability policy voluntary coverage options

• Generous vacation, leave, and holiday benefits

• Due to our commitment to pay equity, PPKey does not negotiate salaries.

PP Keystone values the recruitment of staff with diverse experiences, backgrounds and perspectives. PP Keystone considers all applicants for employment irrespective of their membership in any particular EEO category and strongly encourages all persons to apply.