Network Support Technician

5 days ago

San Diego, California, United States CONCERAS Full time

Position Title: Network Support Technician

Location: San Diego, CA

Clearance Required: Active Top SecretOverview

The Network Support Technician will provide network, desktop, and on-site technical support for the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET). This role combines traditional network support duties with hands-on field work, desktop support, and secure equipment handling in operational Naval environments—including work aboard submarines and pier-side facilities. The ideal candidate has a mix of Help Desk experience, switch configuration capability, cable handling skills, and the ability to operate confidently in tight, high-security, Navy workspaces.Key Responsibilities

Network Support & Troubleshooting

  • Configure and troubleshoot network switches (Cisco or similar).
  • Diagnose communication issues between endpoint devices and switches.
  • Update IOS/firmware on switches, routers, and wireless access points.
  • Support installation, removal, and reinstallation of network equipment during submarine or barge moves.
  • Map network drives, assign IP addresses, configure printers, and support network connectivity for users.

Desktop / Help Desk Responsibilities

  • Provide Tier I/II user support for software installs, printer setup, account access, and common workstation issues.
  • Utilize ticketing systems for documentation and workflow (Remedy, ServiceNow, or similar).
  • Enable/disable user accounts following established procedures.
  • Support end users in a secure military environment with professionalism and clear communication.

Secure Communications Equipment (COMSEC) Support

  • Handle TACLANE devices, including key uploads (EKMS) and battery changes.
  • Follow all Navy COMSEC handling policies—errors can result in personal consequences.
  • Maintain strict policy discipline when managing encryption equipment.

Physical Network Infrastructure

  • Install, mount, label, and document wired and wireless equipment in network closets, cabinets, safes, and pier-side locations.
  • Assist with copper and fiber optic cable runs (pulling, terminating, routing).
  • Transport equipment, tools, and materials between PNS-DET sites.
  • Support site surveys in accordance with BICSI and Unified Facilities Criteria standards.

Operational Environment Work

  • Perform technical tasks aboard submarines and in confined spaces.
  • Carry equipment down ladders and maneuver gear in tight quarters.
  • Work in close proximity with Navy personnel and contractor teammates.

Coordination & Communication

  • Serve as a liaison with Code and PNS-DET technical teams.
  • Participate in planning for building moves, cabling changes, or infrastructure modifications.
  • Communicate clearly with both technical and non-technical personnel.

Qualifications

Required

  • Active Top Secret clearance.
  • Hands-on experience configuring switches and troubleshooting network connectivity.
  • 1–3 years of Help Desk/Desktop Support experience.
  • Experience using ticketing systems in an IT operations environment.
  • Ability to work in tight or confined spaces (submarines).
  • Ability to transport and install network equipment.
  • Strong communication skills and adaptability to military work environments.

Preferred

  • Familiarity with TACLANE/EKMS devices or other COMSEC equipment.
  • Navy, DoD, shipyard, or submarine environment experience.
  • Experience conducting site surveys using BICSI standards.
  • Fiber/copper cabling installation experience.
  • Understanding of basic network security principles.
  • CompTIA Security+, Network+, or CCENT/CCNA certifications.

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