Customer Service Rep/Inside Sales
4 days ago
JOB DESCRIPTION: The Customer Service Rep. /Inside Sales is the primary support contact for providing customer service for domestic and international customers in a manufacturing facility. This position is responsible for effective handling of requests and inquires from customers and sales force pertaining to entering customer orders, answering product questions, providing status of open orders, projecting estimated shipping information, claims, stock availability, and shipping specifications to ensure customer satisfaction.
JOB RESPONSIBILITIES:
Provide timely communication and follow up with customers regarding order status, availability, pricing, shipment information, credit issues, returns and other needs of customers.
Facilitate the sales process by entering orders from phone or email.
Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations.
Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, special packaging and shipping criteria.
Ensure purchase order records are maintained for accurate record retention and audits.
EDUCATION & EXPERIENCE: High school diploma or GED required.
6+ months of Customer Service experience required.
QUALIFICATIONS & SKILLS REQUIRED
High school diploma or GED
Must have excellent verbal and written business communication skills
Key skills must include: Accuracy, the ability to multi-task, detail oriented, good organizational skills, computer literate.
Team work, flexibility, and a positive "can do" attitude are essential.
Ability to work in a fast-paced environment and think on your feet to provide the best service to our customers.
Must have order entry experience.
Bilingual preferred.
Send resume to:
Dynic USA Corp.,
4750 NE Dawson Creek Drive
Hillsboro, OR 97124
Dynic USA Corporation is an equal opportunity employer and supports a culturally diverse working environment.
Job Type: Full-time
Pay: $24.00 per hour
Expected hours: 40 per week
Work Location: In person
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