Customer Care Specialist

2 days ago

Phoenix, Arizona, United States Liberty Pure Full time $20 - $25

Location: Phoenix, MD
Salary: $20–$25 per hour
Employment Type: Full-Time

Overview:

We are seeking a professional and customer-focused Customer Service Representative to join our team in the plumbing and water treatment industry. The ideal candidate will excel in phone-based customer interactions, scheduling maintenance and service appointments, and ensuring a seamless experience for our clients. With a strong emphasis on phone communication and knowledge of Maryland locations, this role is critical to coordinating our plumbing and water treatment system maintenance services.

Key Responsibilities:
  • Phone-Based Scheduling & Coordination:
    • Manage incoming and outgoing phone calls to schedule plumbing and water treatment system maintenance appointments for technicians.
    • Coordinate technician schedules to optimize efficiency and ensure timely service for customers.
    • Confirm appointments with clients via phone, providing clear details and addressing scheduling inquiries.
  • Customer Service Excellence:
    • Serve as the primary phone contact for clients, delivering exceptional service by addressing inquiries, resolving scheduling conflicts, and handling service-related concerns.
    • Follow up with customers post-service to ensure satisfaction and address any outstanding issues.
    • Build rapport with clients to foster trust and long-term relationships.
  • Administrative Support:
    • Perform data entry to log service calls, customer details, and appointment notes in our scheduling system.
    • Manage correspondence related to appointment confirmations and follow-ups.
    • Maintain accurate records of customer interactions and service schedules for reporting purposes.
  • Local Knowledge Application:
    • Utilize familiarity with Maryland geography to assist in scheduling efficient technician routes and communicating location-specific details to clients.
  • Team Collaboration:
    • Work closely with technicians and office staff to ensure smooth communication and coordination of service schedules.
Qualifications:
  • Experience:
    • Minimum of 2 years of customer service experience, preferably in a phone-based role within the plumbing or water treatment industry.
    • Experience scheduling appointments or coordinating services is highly preferred.
    • Familiarity with the home improvement industry is a plus.
  • Skills & Knowledge:
    • Exceptional phone communication skills, with a professional and friendly demeanor.
    • Strong organizational skills to manage high call volumes and multiple schedules.
    • Proficiency in scheduling software, calendar management tools, or CRMs (e.g., Google Calendar, ServiceTitan, or similar).
    • Knowledge of Maryland geography to support efficient scheduling and customer communication.
  • Attributes:
    • Customer-oriented with a proactive approach to solving issues.
    • Detail-oriented and able to multitask in a fast-paced environment.
    • Ability to work independently while collaborating effectively with a team.
Requirements:
  • High school diploma or equivalent; additional certifications in customer service or office administration are a plus.
  • Must be able to work in-office in Phoenix, Maryland.
  • Previous experience in plumbing or water treatment industries is preferred; home improvement industry experience will be considered.
Benefits:
  • Competitive hourly wage ($20–$25/hour).
  • Opportunities for career growth within the company.
  • Supportive and collaborative work environment focused on customer satisfaction.

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