Customer Care Specialist

3 days ago

Baldwin City, Kansas, United States Cody Anno State Farm Agency Full time

The Customer Care Specialist is the primary point of contact for clients, responsible for managing inbound communications, resolving customer inquiries, and supporting billing and claims processes. This role does not require a professional license and focuses on delivering exceptional customer service to ensure client satisfaction and smooth operations. The Customer Care Specialist will report to the Agency Manager and collaborate closely with the service and sales teams on a daily basis.

Ideal Candidate:

  • Enjoys engaging with customers and excels in a fast-paced, dynamic environment.
  • Skilled at handling multiple inquiries simultaneously with professionalism and calm.
  • Confident in addressing challenging questions and resolving client concerns effectively.
  • Resourceful, utilizing available information and tools before escalating issues.
  • Accountable and transparent, openly acknowledging errors and committed to ongoing improvement.
  • Dependable and consistent, demonstrating a strong work ethic and reliability.
  • Possesses excellent communication skills and a proactive approach to problem-solving.

Key Responsibilities:

  • Respond promptly and professionally to incoming calls and messages; greet clients warmly, schedule appointments with licensed agents, direct inquiries appropriately, and maintain accurate records.
  • Collect and verify client and prospect information for referrals; provide general policy information without confirming specific details; distribute and collect required forms as needed.
  • Manage billing functions including processing payments, setting up or modifying autopay, addressing billing questions, and ensuring timely resolution of billing issues.
  • Assist clients with claims by gathering necessary information, explaining the claims process, transferring calls for claim filing, and following up to ensure client satisfaction.
  • Provide administrative support such as data entry, filing, mail handling, and updating client contact information.

Requirements:

  • High school diploma or equivalent.
  • Proven ability to perform duties accurately and efficiently with attention to detail.
  • Demonstrated customer service experience, preferably in a high-volume environment.
  • Strong verbal and written communication skills tailored to diverse customer needs.
  • Excellent problem-solving, critical thinking, time management, and organizational abilities.
  • Ability to work both independently and collaboratively within a team.
  • Proficiency with CRM software, Microsoft Office, and related technologies.

Benefits:

  • Competitive salary package.
  • Comprehensive health insurance.
  • Retirement savings plan.
  • Paid time off and holidays.
  • Ongoing training and professional development opportunities.
  • Supportive and inclusive workplace culture.

Increased compensation will be considered if you hold a current Property & Casualty (P&C) license. This Customer Care Specialist position offers significant growth potential, with opportunities to advance into higher-level roles by obtaining the necessary professional licensing.

Pay: $ $18.00 per hour

Expected hours: 40 per week

Work Location: In person

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