Medical Scheduler

ORGANIZATIONAL INFORMATION

Appalachian Mountain Project Access is a 501 (c) (3) nonprofit organization that strives to eliminate health care gaps by providing meaningful access to health care through a coordinated system of primary, specialty, ancillary, hospital, supportive, and social services for the low income, uninsured, and medically needy residents of upper Northeast Tennessee and Southwest Virginia.

POSITION DESCRIPTION

The Medical Scheduler position for Appalachian Mountain Project Access functions in a non-profit, non-clinic setting and has the responsibility of managing donated care services through scheduling and tracking of patient medical appointments. The Medical Schedule will schedule medical appointments for patients enrolled in the Project Access program.

JOB DUTIES INCLUDE

· Accurately schedules patient medical appointments

· Advises referring physicians' office and/or patient of any pre-appointment requirements.

· Ensures that a high level of customer service and telephone etiquette is maintained when interacting with physician offices and patients.

· Identifies barriers to medical services and works with a team to minimize those issues.

· Provides patient updates to physicians, care managers and other relevant persons.

· Participates in staff meetings, departmental meetings and other meetings as assigned.

· Provides education to patients on available resources, appointment preparation, etc.

· Appropriately document all encounters

· Aid in creating process documents

· Assist in database clean-up

· Aid in answering phones and directing calls

· Assist with other activities as assigned

JOB EXPECTATIONS INCLUDE

The Medical Scheduler will be able to navigate Microsoft Office products such as Outlook, Word, Excel, Power Point; an email account and shared calendar; operate office equipment such as a copier/printer/scanner, postage machine, etc. The individual will be able to make appropriate and competent detailed notes into a database system. The individual will be professional as well as get along with a small office staff. The Medical Scheduler will be able to communicate and interact with medical providers and staff as well as patients and patient families. The individual will maintain confidentiality of all patient data and organization operations/strategic planning. The individual will adhere to a Code of Ethics and perform in keeping with the organization's Policies & Procedures, Employee Handbook, and all applicable laws/regulations. The individual will either have or gain knowledge regarding medical terminology, health insurance programs, and community resources. The individual will maintain empathy while establishing and preserving appropriate boundaries. The Medical Scheduler will be willing to learn, teach, and

advocate for the organization's mission, vision, and various program aims. The individual will be punctual, dependable, flexible and able to contribute to tasks and projects that may not necessarily fit within the above job description.

JOB QUALIFICATIONS INCLUDE

· High school diploma or GED required

· Associates degree (preferred)

· Prior work history required

· Prior experience as a scheduler or in a related field (preferred)

· Spanish-Speaking Bilingual (preferred)

· Experience working with underserved populations

· Excellent written and verbal communication skills

· Strong Organizational skills

· Solid Critical Thinking Skills

· Competency in Microsoft applications including Word, Excel, and Outlook

· Good time management skills

· Experience with administrative and clerical procedures

· Must be able to adapt to stressful and quick changing environment

· Must be able to pass background check and drug test

· Reliable transportation

Submit Cover Letter, Resume and References to: Email: or Fax:

For more organization information please see attached brochure or visit

Job Type: Full-time

Pay: $32, $35,000.00 per year

Benefits:

• Paid time off

Application Question(s):

• What is your minimum salary requirement?

Work Location: In person