Director, Legal Operations

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at  or follow us on LinkedIn and Facebook

The Director, Legal Operations at Diligent will lead efforts to improve the efficiency and effectiveness of the Legal department by optimizing workflows and project managing strategic legal initiatives. We are seeking a forward-thinking leader with a proven ability to collaborate with cross-functional teams to execute on transformative company initiatives and improve workflows in a global, fast-paced environment. We are particularly interested in a leader who can critically evaluate and implement emerging technologies, including Artificial Intelligence, to enhance the capabilities and efficiency of our legal team.

Key Responsibilities:

• AI & Legal Technology Innovation: Lead the evaluation, selection, and implementation of AI-powered and other legal technology solutions. Develop and champion use cases for AI in areas such as contract analysis, compliance monitoring, legal research, and workflow automation. Critically assess the risks, benefits, and ethical considerations of applying AI within a legal context to ensure responsible and effective deployment.
• Team Leadership & Development: Lead, mentor, and develop a junior team member, delegating tasks and fostering their professional growth within the legal operations function.
• Project Management: Manage and support key projects across Diligent's global legal department, collaborating with cross-functional team members at all levels to execute Legal-driven initiatives efficiently.
• Contract Automation: Build out contract automation and related workflows to streamline the contract management process, ensuring accuracy and efficiency.
• Information Management: Create and maintain robust information management processes for the storage of critical legal documents, including contracts, corporate governance materials, policies, and project tracking information. You will ensure that our legal information is organized, accessible, and compliant.
• Contract Summarization: Summarize contractual terms and other business and legal matters at scale across the organization, providing actionable insights to support decision-making processes.
• Systems Expertise: Expertise with legal and business systems is essential. Proficiency with CRM (e.g., Salesforce) and CLM (e.g., DocuSign CLM) platforms is required. Experience with a variety of legal technology and AI tools is highly desirable.
• Strategic Planning and Budgeting: Contribute to strategic planning efforts within the Legal department, helping to define priorities, set objectives, and manage budgets effectively to support the department's goals.
• Continuous Development: Drive the adoption and optimization of tools to deliver meaningful improvements and measurable efficiencies for the legal team.
• Proactive Mindset: You will thrive in this role if you possess a "get stuff done" mentality, taking initiative to drive projects forward and solve complex problems efficiently.

Required Experience/Skills:

• 5-8 Years of Experience: You should possess a minimum of 3 years of experience in a legal operations or similar role, with demonstrated success in driving technology-led projects for a legal department.
• Proven experience in evaluating and implementing legal technology, with a deep understanding of AI applications in the legal domain (e.g., for e-discovery, contract analysis, legal research, or workflow automation).
• Contract Management Tools: Experience with contract management and automation tools is essential, including Salesforce, Snowflake and DocuSign CLM.
• Contract Template Maintenance: Proficiency in maintaining contract templates, including but not limited to NDAs, vendor agreements, commercial agreements, and data processing agreements.
• Project Management: Experience leading initiatives in a fast-paced environment with a variety of business stakeholders.
• Experience with global software/SaaS contracting
• Excellent communication, analytical and writing skills across a variety of stakeholders, with the ability to present information clearly and concisely to different audiences.
• Strategic thinker with the ability to think holistically while focusing on day-to-day project management and driving results
• Experience with legal documents in language(s) other than English is a plus
• Bachelor's degree

U.S pay range $151,000—$189,000 USD

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

---