Billing Analyst

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

· Integrity: we always do the right thing.

· Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

· Selflessness: more than teamwork; we are part of something special and much larger than any of us.

· Personal Relationships: we are a professional services company; people do business with people they like.

· Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting staying the same. At RealManage, we are always getting better.

Position Overview:

The Billing Analyst is responsible for generating, auditing, and distributing accurate homeowner statements and coupon books for the communities we manage. This role is critical in ensuring timely billing, minimizing errors, and supporting the financial transparency of our client associations. Familiarity with the CiraNet system is a strong asset, as this platform is central to our billing operations.

Key Responsibilities:

• Generate and manage billing statements and coupon books for HOA members across all managed communities.
• Utilize CiraNet to pull homeowner account data, validate billing cycles, and prepare outputs for printing or digital delivery.
• Audit financial data for accuracy and ensure alignment with association fee structures, late fee policies, and special assessments.
• Coordinate with internal teams (Accounting, Community Management, Customer Support) to verify and update homeowner records.
• Work with third-party printing and mailing vendors to ensure timely distribution of statements and coupons.
• Respond to internal inquiries and support issue resolution related to billing discrepancies or delivery issues.
• Maintain documentation and SOPs (Standard Operating Procedures) for recurring tasks and special projects.
• Participate in process improvements and system enhancement discussions related to billing and communication.
• Plus other work-related tasks as needed

Qualifications:

• Experience with CiraNet (or similar HOA/real estate/property management systems) is highly preferred.
• 2+ years in a billing, accounting, or data analysis role - preferably within HOA, property management, or financial services.
• Strong attention to detail and commitment to data integrity.
• Proficiency in Excel and general data formatting/analysis.
• Excellent organizational and communication skills.
• Ability to meet deadlines in a high-volume, deadline-driven environment.
• Experience coordinating with cross-functional teams and vendors.

Preferred Skills:

• Familiarity with HOA financial operations, assessments, and dues structures.
• Experience working with customer statement production.
• Understanding of regulatory and confidentiality requirements in financial communication.

Pay and Benefits:

$60,000  to $65,000 depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays