Assistant Community Manager

Assistant Community Manager

Crossroads Senior Living – Bellevue, WA

Full-Time | Hourly | $24–$26/hr + Annual Bonus, Leasing Commissions & Potential to Earn NOI Bonuses

Make a difference in the lives of seniors—while building a rewarding career

Crossroads Senior Living, part of the SHAG network and operated by Independent Living Inc., is a vibrant independent living community for seniors. We're the largest non-profit provider of affordable senior housing in the Puget Sound region, with 5,000+ apartments across 17+ communities—and we're still growing

We are looking for a people-focused Assistant Community Manager who thrives in a collaborative environment and excels in customer service. If you're a detail-oriented, customer-focused professional excited about growth within a supportive company, this opportunity is for you

What You'll Do

As an Assistant Community Manager, you'll play a key role in creating a welcoming and well-managed community for our residents. Working closely with the Community Manager, you'll help ensure the smooth operation of daily property functions and provide exceptional service to our residents.

Resident Relations

• Welcome new residents, handle move-in/move-out processes, and ensure timely completion of leasing paperwork.
• Address resident inquiries and concerns with empathy to help create a welcoming community.

Leasing & Marketing Support

• Under the direction of the Community Manager, coordinate and administer day-to-day leasing activities such as conducting tours, identifying and following up with potential residents, analyzing lease clauses, and updating property information in management systems.
• Contribute to the marketing efforts by maintaining an updated waitlist and preparing accurate traffic and vacancy reports.

Compliance & Record-Keeping

• Complete income certifications and re-certifications for residents in a timely manner to ensure compliance with affordable housing programs and regulatory requirements.
• Stay informed about and ensure adherence to Fair Housing, Landlord Tenant Laws, and other local, state, and federal laws.

Financial & Administrative Tasks

• Collect delinquent accounts according to legal guidelines and work with accounting to ensure accuracy of rent roll and accounts receivable.
• Purchase goods/services/supplies, process invoices and assist with vendor management under the Community Manager's guidance.

Property Maintenance & Coordination

• Partner with the maintenance team to address repair and maintenance requests, inspect property and vacant units, and coordinate services with vendors to uphold property standards.

Team Collaboration

• Support the Community Manager in daily operations, handle various property management tasks, and foster a positive team environment.
• Build and maintain positive and professional relationships with residents, coworkers, and other departments.
• Other duties as assigned by the Community Manager or Regional Manager.

What You Bring

• Experience: 1+ years of experience in multifamily property management (affordable housing experience preferred).
• Customer Service & Communication: Excellent customer service skills with timely, effective verbal and written communication.
• Attention to Detail: Strong organizational skills and high attention to detail.
• Math Skills: Proficient in mathematics.
• Technical Skills: Proficient with general computer use, internet, and property management software with a willingness to learn new programs.
• Training & Development: Able to complete required training within deadlines and attend additional learning sessions as needed.

Compensation & Perks

• Hourly Pay: $24–$26/hr
• Bonuses: Annual performance bonus + generous leasing commissions (The more leases you sign, the more you earn—your success directly impacts your commission potential) + potential to earn NOI bonuses
• Time Off: 12 paid holidays + vacation + sick time
• Benefits: Medical, dental, vision—starts Day k) with match
• Extras: Employee discounts, referral bonuses, wellness support

Apply Today

If you're ready to join a company that values its people as much as its properties, apply today to be part of our dedicated team. Help us build a positive, thriving community and advance your career with Independent Living, Inc

SHAG and Independent Living is an Equal Employment Opportunity Employer. And is committed to equal employment opportunities regardless of race, color, genetic information, creed, caste, religion, sex, sexual orientation, gender identity, national origin, lawful alien status, age, marital status, socio-economic status, veteran status, disabilities, political affiliation, or any other characteristic. We support a diverse workplace free from all forms of unlawful discrimination.

Job Type: Full-time

Pay: $ $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Experience:

• Multi-family property management: 1 year (Required)
• Affordable housing: 1 year (Preferred)

Ability to Commute:

• Bellevue, WA Required)

Work Location: In person