Operations Manager

Ready to Build Something Bigger — Starting with Yourself?

At Camo Crew Responsible Junk Removal, we're not just cleaning up spaces — we're building futures. We're looking for driven individuals who want more than just a job. If you're hungry to grow, ready to lead, and thrive in an environment where your effort creates real impact, then this is your moment.

Who We Are

Camo Crew is a veteran-owned, mission-driven junk removal company based in Southeast Wisconsin. We're deeply involved in our local communities, focused on helping people during life's biggest transitions — from downsizing to cleanouts — and keeping items out of the landfill through our repurposing mission. With a 5-star reputation backed by over 2,000 customer reviews, we pride ourselves on delivering top-tier service while staying grounded in our values:
Hunger, Dependability, Camaraderie, and Esprit de Corps
.

Our team isn't just along for the ride — they're shaping the direction of our business every day. We offer competitive pay, bonus opportunities, and team events that actually feel like something to look forward to.

Join Us

As our Operations Manager, you'll take the lead on warehouse oversight, fleet and logistics management, and cross-functional projects that fuel our growth. You'll also be responsible for empowering our service teams to deliver the gold standard of customer experience.

This isn't your typical 9-to-5. It's a chance to
grow fast, lead boldly, and help turn a scrappy, values-first junk removal company into a regional force.
Let's build something that lasts — together.

FLSA Status:
Salary, Exempt

Compensation:
$50,000/yr - Eligible for medical insurance after 90 days

Position Purpose

The Operations Manager at Camo Crew is accountable for optimizing daily job schedules, ensuring high-level performance of crew members, management of physical assets, and driving efficiency across labor, fuel, and disposal expenses. This role safeguards our reputation, reinforces company values, and ensures smooth field operations.

Required Skills

• Field Experience: Completion of Crew Member training; proficient with company tools, safety, and vehicle operation.
• Decision-Making: Decisive; able to pivot when problems arise.
• Customer Focus: Attentive to service excellence, job details, and client needs.
• Communication: Clear verbal/written communication; professional tone.
• Coaching Ability: Corrects errors and omissions to maintain clean data in CRM.
• Conflict Resolution: Maintains professionalism when addressing disputes.
• Data Accuracy: Accurately records all data.
• Team-Oriented: Builds rapport with staff and vendors.
• Tech Proficiency: Google Workspace, CRM (Jobber), Asana, banking software.
• Mechanical Aptitude: Basic mechanical troubleshooting and fleet maintenance.
• Time Management: Able to juggle projects with tight turnarounds.
• Growth Mindset: Eagerness to improve and adapt to a fast-paced environment.

Schedule

Primarily M-F. Future Saturdays on rotating schedule Must be responsive from pre-dispatch to end-of-day reports. Primary manager coverage for Saturday E-Recycling events.

Flexible work schedule. Unlimited PTO with prior coverage planning required.

Responsibilities

Job Dispatch & Schedule Management

• Optimize daily route assignments for peak time and expense efficiency.
• Ensure crews arrive on time and follow the process to call ahead to clients.
• Adjust schedules throughout the day and communicate updated ETAs when needed.
• Coach in-field decision-making for team leads.
• Flag overlapping AOs, long drive times, or resource gaps before crews leave.
• Attend job sites when assistance or supervision is required.

Job Fulfillment Oversight

• Review daily job queue with Services Manager.
• Audit before/after photos, metal recycling and weight tickets.
• Verify special charge items and job notes are documented.
• Report incomplete jobs and customer issues same-day to Integrator.
• Resolve on-site customer issues and escalate only when necessary.
• Address equipment, safety, or vehicle concerns in real time.
• Act as liaison between sales, and service teams.

Truck & Equipment Oversight

• Audit pretrip inspections daily.
• Coordinate fleet cleaning, fueling, and maintenance logistics.
• Confirm trucks are clean, locked, and parked properly.
• Ensure tools are stocked and tracked.
• Track lost/damaged gear and escalate needs for replacement.
• Audit vehicle tools bi-weekly.

Warehouse & Inventory Support

• Maintain a clean and organized warehouse process.
• Monitor inventory levels and arrange for pickup/drop-off as needed.
• Coordinate visiting vendors and assure safety while inside facilities.

Communication & Professionalism

• Primary radio communication with the field teams.
• Secondary monitoring of Info Inbox.
• Maintain an upbeat tone with clients, crew, and internal teams.
• Follow communication fundamentals and SOPs.

Vendor Management

• Primary relationship management with all vendors including: vehicle maintenance, warehouse maintenance, disposal vendors, recycling vendors, cleaners, referral partners.
• Own all vendor relationships: source new partners, ensure contracts are current, ensure vendors are compliant with contracts, and resolve service issues promptly.

Administrative Tasks

• Assist with invoicing as needed. Perform commercial invoicing following payment terms and SOPs
• Verify photos, weight tickets, and job completion.
• Review and correct EODRs daily.
• Accurately complete Ops Tracker Daily
• Accurately record and process cash, checks, and credit card payments.

Physical Demands and Work Environment

• Continually required to stand
• Continually required to walk
• Continually required to sit
• Continually required to talk or hear
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Occasionally required to lift/push/carry items less than 50 pounds
• Occasionally exposure to outside weather conditions
• Detail Oriented: Thoroughly reviews details in completing work tasks.
• Problem Solving: Identifies and resolves problems in a timely manner; Works well in group problem solving situations.
• Technical Competence: Be able to learn and use various computer and mobile softwares as required