Concierge Associate

Job Overview:

The Concierge Associate provides exceptional office and front of office services. As the first face and first impression for SPS offices, including many clients, guests, and vendors, the Conciergeisresponsible for delivering an incredible welcoming experience in our reception area making each encounter fun, exciting and personal. They consistently deliver an elevated best-in-class guest experience.

Typical Working Hours: Monday-Friday 8:00am-5:00pm

Duties and Responsibilities:

• Provide a warm, professional, and friendly welcome to colleagues and guests
• Conduct floor walks to ensure cleanliness, organization, and stocked supplies
• Support visitor registration, meeting room bookings, and special requests through technology
• Deliver personalized service, build relationships, and anticipate needs
• Maintain safe and clean reception areas per policies and procedures
• Track preferences and accommodate special requests creatively
• Collaborate with Workplace Experience and service teams to ensure seamless support
• Create best-in-class experiences that leave lasting positive impressions

Competencies:

• Strong written/verbal communication & customer service
• Proficient in MS Office Suite
• Organized, multitasker, able to work independently
• Skilled in accurate packing methods, materials, and slip validation

Qualifications and Education Requirements:

• High School Diploma or equivalent
• 1–2+ years' experience (preferred)
• Flexible to assigned schedules
• Strong organizational, time management, and problem-solving skills
• Excellent written and verbal communication
• Proficient with or able to learn required systems
• Professional demeanor and adherence to policies

Physical Demands:

• Able to lift/move 40–60 lbs. with cart assistance
• Walk, bend, kneel, stand, or sit for long periods
• Manual dexterity for office equipment

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.