Technology Support Coordinator

Date Opened: Tuesday, November 04, :00 AMClose Date: Tuesday, November 18, :00 AMDepartment: Innovation and Technology DepartmentSalary: $79, $99,057.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The City of Charlotte's Innovation & Technology Department is seeking a skilled and motivated Technology Support Coordinator to provide advanced technical support for our public safety agencies, including Police, Fire, and Animal Care & Control. This position serves as a technical resource and liaison between I&T and departmental customers—configuring, deploying, and maintaining technology that keeps first responders connected and operational.

The ideal candidate combines strong diagnostic and troubleshooting abilities with hands-on experience in IT hardware, software, networking, and vehicle-based technology systems.

Key Responsibilities

In this role, you'll be part of an agile team that keeps Public Safety technology running smoothly across the city. You'll balance hands-on technical work with coordination and communication that help our Public Safety Fleet stay connected and mission-ready.

• Serve as the primary point of contact between Innovation & Technology and assigned Public Safety departments—building strong partnerships and responsive support.

• Install, configure, and maintain computers, mobile data terminals, modems, routers, and related technology, including in-vehicle systems and wiring.

• Troubleshoot complex hardware, software, and connectivity issues with persistence and attention to detail.

• Manage and track equipment through its full lifecycle, ensuring assets, configurations, and documentation remain accurate and current.

• Communicate system updates, outages, and process changes clearly to departmental users and leadership.

• Assist with small-scale projects, technology upfits, and process improvements that enhance efficiency and reliability.

• Contribute to team development and training by sharing knowledge, documenting procedures, and helping shape a consistent service approach.

• Support technology budget planning and coordination as requested.
   

• Minimum Qualifications

• High school diploma or GED and five (5) years of related IT experience; or

• Associate's degree and three (3) years of related IT experience; or

• Bachelor's degree and two (2) years of related IT experience.

• Equivalent combinations of education and experience may be considered.
   

Knowledge, Skills, and Abilities

• Strong working knowledge of computer hardware, operating systems, networking, and vehicle wiring, including DC power distribution and data cabling principles.

• Advanced troubleshooting and analysis skills.

• Familiarity with Cellular wireless technologies and connectivity tools.

• Excellent interpersonal, communication, and documentation skills.

• Ability to balance multiple priorities, meet deadlines, and work independently or as part of a team.

• Commitment to exceptional customer service and collaborative problem solving.
   

Preferred Experience

• Experience with in-vehicle wiring, including DC power distribution and data cabling for modems, routers, and other peripheral installations.

• Skilled in the use of voltmeters, and other testing equipment.

• Comfortable using power tools and hand tools for equipment installation.

• Hands-on experience supporting Sierra Wireless MG90 and CradlePoint mobile routers.

• Familiarity with Panasonic Toughbook CF-33, CF-G2, and FZ-55 laptops or similar ruggedized devices.

• Experience supporting technology in public safety, field, or mobile environments.
   

Working Conditions

Work is performed in both office and field environments. Occasional travel to police, fire, and other public safety sites and vehicles is required. Exposure to outdoor conditions, confined spaces, and shop or vehicle environments may occur.
 

Why Join Us

Join a forward-thinking technology team that supports some of Charlotte's most essential public-service operations. You'll have the opportunity to apply your technical expertise in meaningful ways, strengthen the reliability of public-safety systems, and contribute to a culture of innovation and community impact.

CONDITIONS OF EMPLOYMENT

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte's benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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