Operations Integration Specialist

16 hours ago

Dallas, Texas, United States VitalCaring Group Full time

At VitalCaring, our team members transform lives and foster hope through genuine caring. The Operations Integration Specialist is a subject matter expert on non-clinical roles in the electronic medical record and may also provide training to both clinical and non-clinical branch staff in concert with our values: trustworthy, capable, compassionate, proactive, and called. Every encounter is an opportunity to make a meaningful difference, and we are committed to bringing a culture of caring to every encounter.

At VitalCaring, our team members transform lives and foster hope through genuine caring. The Operations Integration Specialist is a subject matter expert on non-clinical roles in the electronic medical record and may also provide training to both clinical and non-clinical branch staff in concert with our values: trustworthy, capable, compassionate, proactive, and called. Every encounter is an opportunity to make a meaningful difference, and we are committed to bringing a culture of caring to every encounter.

Essential Job Functions/Responsibilities

  • Knowledge of electronic medical record configuration, architecture, and workflow is required.
  • Effectively trains legacy and newly acquired non-clinical staff on EMR functionality and workflows and their related integration with internal processes, policies, and standard operating procedures (SOPs).
  • Participates in pre-planning meetings, providing feedback to other team members and departments.
  • Reviews the integration plan prior to the integration to become familiar with existing processes to help understand the impact of integration plan changes and to prepare for on-site training and education.
  • Trains newly acquired staff on internal standard operating procedures, policies, and electronic medical record software solution with a focus on non-clinical office employees and processes, e.g., scheduling, office coordinator, and personnel files.
  • Follows up after formal training to ensure staff can apply new knowledge, concepts, and skills on the job.
  • Provides mobile device training to acquired homecare staff (employees and contractors).
  • Trains acquired staff on other software platforms utilized by the agency.
  • Assists in the branch office staff in the set-up and training of company vendors.
  • Routinely updates EVP of Integration on the status of the integration activities for newly acquired companies.
  • Ensures successful hand-off to operations upon completion of the integration transition.
  • Maintains understanding of state and federal regulations impacting home care.
  • Must be able to master software solutions used by Home Health and Hospice.
  • Complete special projects and other duties as assigned.
  • Enhances professional growth and development through participation in educational programs, staff in-service, and workshops.
  • Interacts with team members in a positive and professional manner.

Position Qualifications

  • Bachelor's Degree or equivalent experience preferred.
  • Minimum two years of home health, hospice, private duty, or related experience required.
  • Strong organizational, problem-solving, and time management skills.
  • Strong communication skills including verbal, written, and various electronic platforms.
  • Must be able to maintain a positive and professional demeanor while under stress.
  • Ability to collaborate and work effectively on a team.
  • Able to perform effectively in a fast-paced, rapidly changing work environment.
  • Reliable transportation and valid and current auto liability insurance.

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