Front Counter Parts Retail Person

Non-Exempt

Job Summary:

The Front Counter Parts Retail Person assists all customers in selecting required parts in a friendly, professional, and efficient manner. The Parts Counter Person I will oversee the replacement parts inventory for the company's automobiles, maintain orderly storage areas and accurate records, and purchase required parts and assemblies.

Essential Functions:

• Answer customer phone calls, provide price quotes, and look up parts to fill customer requests.
• Receive orders and estimates by email, fax, or internal requests, ensure the parts ordered are correct, and fill the order per customer request.
• Inform customers of companion part requirements and specials and ensure that the customer is exposed to all OEM options.
• Fill orders from stock and notify customers of out-of-stock parts that need immediate attention.
• Locates out-of-stock parts from outside sources and submits special orders.
• Notify the customer or service advisor when special ordered parts have arrived and when they will be delivered.
• Follow up on back-ordered parts, verify will-call and back-order parts and returns to vendors, or stock items that are not picked up or required.
• Assure all purchases for parts are billed accordingly, and paperwork is complete and reconciled.
• Issue credit for returned parts or ensure that parts are taken off of repair orders when turned in.
• Ensure that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keep orderly records of all parts orders, invoices, estimates, and special order parts, and keep desk and counter areas clean and uncluttered.
• Provide excellent customer service by listening to customer inquiries and requests, also try to "up-sell" or provide "in conjunction with parts" to customers or technicians when appropriate.
• Work well with others and maintain composure in a fast-paced environment.
• Keep current on new products and product updates.
• Deliver parts to customers, vendors, and repair shops as required.
• Ensure timely and safe transportation of parts.
• Perform routine vehicle maintenance checks to ensure the delivery vehicle is in good working condition.
• Verify accuracy of parts being delivered and obtain necessary signatures.
• Maintain satisfactory attendance.
• Perform other related duties as assigned.

Supervisory Responsibilities:

• None.

Qualifications:Minimum Qualifications:

• Valid driver's license and safe driving record; required to have California driver's license within 30 days following date of hire.
• Ability to lift up to 20 pounds.
• Ability to perform all essential functions of the job description.

Preferred Qualifications:

• At least 6 months of experience in an automotive or truck parts warehouse, repair center, dealership, or similar facility.
• Basic understanding of automotive parts and mechanical systems.
• Knowledge of CDK/Dayforce.
• Excellent verbal and written communication skills, coupled with strong organizational abilities.
• Top of FormBottom of FormBasic mathematical skills to develop and maintain invoices and inventories.
• Able to quickly learn inventory system.
• Proficient with Microsoft Office Suite or related software programs.

Physical Demands:

• Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears.
• Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 20 pounds.

Environment/Noise:

• Work at the service counter and stockroom/ inventory areas.
• Fast-paced work environment.
• Noise level is moderate.

Employee Benefits Include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Employer Paid AD&D
• 401k (with Employer match)
• Vacation Package
• Tenure recognition and awards
• Vehicle Purchase Discount Program
• Vehicle Service Discount Program
• Golf Benefits at Maderas Golf Club (subject to qualification)

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person's identification as male, female, a gender different from the person's sex at birth, or transgender); gender expression (including a person's gender-related appearance or behavior, whether or not stereotypically associated with the person's sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.