Windows Mobile Application Developer

1 week ago


Richmond, Virginia, United States TechClub Inc Full time

Essential Skills:

End User Support, Mobile device configuration support, Microsoft Intune, AirWatch, O365, MFA

Role Description:

Device Configuration Assistance at designated sites for onsite support -

o Provide one-to-one assistance for users during migration at designated support location.

o Guide users to follow the end user support guide.

o Guide through removing AirWatch profile and assist in Intune enrollment via Microsoft Intune Company portal.

Guide help educate with configuring the MFA.

o Redirect the user to self-help guides to self-installing required Volume Purchase Program (VPP) apps, Custom apps etc. from company portal.

Configuration Troubleshooting

o Handle common enrollment issues and escalate to respective team for the resolution ( e.g. Wi-Fi connectivity issues, Per-App-VPN connectivity troubleshooting etc.) on the device

o Support fixing profile installation errors or compliance policy sync delays on the device

o Support with enrollment for iOS settings. (Certificate, VPN Setup/configuration) on the device

Escalate enrollment failures MFA Issue Profile Issue to Mobility L3 support team.



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