Windows Mobile Application Developer
1 week ago
Essential Skills:
End User Support, Mobile device configuration support, Microsoft Intune, AirWatch, O365, MFA
Role Description:
Device Configuration Assistance at designated sites for onsite support -
o Provide one-to-one assistance for users during migration at designated support location.
o Guide users to follow the end user support guide.
o Guide through removing AirWatch profile and assist in Intune enrollment via Microsoft Intune Company portal.
Guide help educate with configuring the MFA.
o Redirect the user to self-help guides to self-installing required Volume Purchase Program (VPP) apps, Custom apps etc. from company portal.
Configuration Troubleshooting
o Handle common enrollment issues and escalate to respective team for the resolution ( e.g. Wi-Fi connectivity issues, Per-App-VPN connectivity troubleshooting etc.) on the device
o Support fixing profile installation errors or compliance policy sync delays on the device
o Support with enrollment for iOS settings. (Certificate, VPN Setup/configuration) on the device
Escalate enrollment failures MFA Issue Profile Issue to Mobility L3 support team.
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