IT Support Technician

3 days ago

Lafayette, Indiana, United States Wabash Center, Inc. Full time
Join a Mission-Driven Team That Keeps Technology — and People — Connected

IT Support Technician

Since 1953, Wabash Center has been the leader in optimizing the quality of life for individuals with disabilities or special needs. What began as a small group of families with a shared dream has grown into a forward-thinking organization offering a wide range of services. Our innovative, people-first approach and proven track record help us stay ahead of the curve — supporting both our employees and those we serve.

We are seeking a dedicated, customer-focused IT Support Technician to join our IT team In this vital role, you'll be the first point of contact for employees experiencing technical issues — ensuring that our staff stay connected, supported, and productive.

If you're a tech-savvy problem solver who enjoys helping people and thrives in a collaborative environment, we'd love to meet you

What You'll Do:
  • Respond to and resolve IT support tickets via phone, email, or in person in a timely, friendly manner
  • Troubleshoot issues with desktops, laptops, printers, and mobile devices
  • Assist with user account management (password resets, permissions, etc.)
  • Install, configure, and update software applications and operating systems
  • Provide basic network troubleshooting (TCP/IP, DNS, DHCP)
  • Document support activities and resolutions in the helpdesk system
  • Escalate complex issues to the IT Manager as needed
  • Help onboard new employees — setting up workstations and accounts
  • Maintain and track IT inventory of hardware and software assets
  • Educate staff on IT best practices and security awareness
What You Bring:
  • Associate's degree or higher in IT, Computer Science, or related field — or equivalent work experience
  • 1–3 years of experience in a helpdesk or IT support role
  • Working knowledge of Windows OS, Microsoft Office, and endpoint security tools
  • Strong troubleshooting, problem-solving, and communication skills
  • A patient, customer-service mindset and professional demeanor
  • Ability to prioritize multiple tasks and adapt to evolving technologies
  • Certifications like CompTIA A+, Network+, or Microsoft Certified Professional are a plus
  • Willingness to provide occasional after-hours or weekend support
  • Ability to lift or move equipment up to 50 lbs; occasional travel to local sites
What Wabash Center Offers You:
  • Competitive wages
  • Onsite training & ongoing skill development
  • Full benefits package (medical, dental, vision, retirement, and more)
  • Paid Time Off & holiday pay
  • Career growth and advancement opportunities
  • Join a Mission-Driven Team That Keeps Technology — and People — Connected

Be part of a team that keeps our mission — and our technology — running strong.

Join Wabash Center, where your IT expertise supports something bigger than tech… it supports people.

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

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