Program Manager

6 days ago

Scott Air Force Base, Illinois, United States Xenith Solutions Full time $100,000 - $150,000 per year

Xenith Solutions is seeking an experienced
Program Manager (PM)
to lead the
Defense Personal Property System (DPS) Technical Support Center (DTSC)
program supporting
U.S. Transportation Command (USTRANSCOM)
at
Scott AFB, IL
.

The PM will provide strategic and operational leadership across multiple task areas—Contract Management, Ticketing Software Sustainment, Tier I Operations, and Tier II Support—ensuring 24×7×365 mission readiness and excellence in customer support for the Defense Personal Property Program (DP3).

The ideal candidate has deep experience managing large-scale DoD IT service delivery programs, a proven record of leading multidisciplinary technical teams, and a strong understanding of ITIL-based service management, Agile development, cybersecurity compliance, and customer engagement within a high-visibility federal environment.

Responsibilities

  • Serve as the primary point of contact with the Contracting Officer's Representative (COR), DTSC Program Manager, and USTRANSCOM leadership
  • Lead, coordinate, and oversee all contract activities to ensure compliance with performance standards, schedules, and deliverables
  • Manage program operations across all four task areas, including ServiceNow sustainment, Tier I/II Help Desk operations, and customer self-service support
  • Provide strategic oversight of incident, problem, and change management using ITIL v4 principles and ISO/IEC best practices
  • Conduct monthly Program Management Reviews (PMRs), Monthly Status Reports (MSRs), and risk/issue tracking with clear, data-driven insights
  • Oversee a diverse technical team of Help Desk Managers, Tier I/II Support Engineers, Liaisons, and Security/Compliance staff
  • Ensure full compliance with DFARS , NIST SP 800-53, and DoD cybersecurity and OPSEC policies
  • Manage budgets, staffing, subcontractor performance, and operational priorities within cost and schedule constraints
  • Foster a culture of collaboration, accountability, and continuous improvement consistent with CMMI Level 3 and ISO 9001 frameworks

Required Qualifications

  • PMP certification
  • Active DoD SECRET clearance (or SECRET eligibility with interim)
  • Bachelor's degree in Information Systems, Computer Science, Engineering, or a related discipline
  • 10+ years of experience managing IT service delivery or systems engineering programs for the U.S. Government, including at least 5 years of DoD or USTRANSCOM-related experience
  • Demonstrated leadership of programs exceeding $10M+ in total value with distributed technical and operational staff
  • Strong understanding of ITIL v4, CMMI Level 3, ISO/IEC , and Agile methodologies
  • Experience managing ServiceNow (or equivalent ITSM platform) sustainment and omnichannel support environments
  • Excellent written and verbal communication skills, including executive-level briefings and customer engagement

Preferred Qualifications

  • Security+ CE
  • ITIL v4 Foundation or Intermediate certification
  • Agile Scrum Master or equivalent Agile certification
  • Familiarity with DoD data handling, DFARS compliance, Section 508 accessibility, and continuity of operations (COOP) planning
  • Experience leading help desk operations, application sustainment, or system modernization programs in a government environment

Key Attributes

  • Mission-focused leader capable of operating in a high-tempo, customer-driven environment
  • Strategic thinker with strong analytical and problem-solving abilities
  • Skilled communicator adept at cross-functional collaboration and risk management
  • Proven ability to inspire and mentor teams while ensuring contract excellence

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