Customer Service Online Reputation

3 days ago

Austin, Texas, United States Robert Half Full time $50,000 - $75,000 per year

We are looking for a dynamic and meticulous Customer Service Online Reputation Specialist to join our team on a contract basis in Austin, Texas. In this role, you will play a key part in managing the company's online presence by addressing customer reviews, enhancing customer satisfaction, and maintaining our brand reputation across various platforms. This position requires excellent communication skills and the ability to collaborate effectively to resolve customer concerns promptly.

Responsibilities:


• Monitor and respond to customer reviews and inquiries across multiple online platforms to ensure a positive customer experience.


• Proactively engage with customers through various channels to address their concerns and provide timely resolutions.


• Manage and track Net Promoter Score surveys to gauge customer satisfaction and identify areas for improvement.


• Collaborate with senior management to address and resolve complaints submitted through the Better Business Bureau, maintaining high accreditation standards.


• Coordinate with internal teams to ensure customer issues are resolved quickly and effectively.


• Analyze customer sentiment and provide recommendations to enhance overall satisfaction and improve company ratings.


• Participate in training sessions and development opportunities to stay current with best practices in online reputation management.


• Maintain the company's online reputation ratings to meet or exceed established standards.


• Perform additional tasks as needed to support the goals of the customer service department.


• Minimum of 1-2 years of experience in customer support or online reputation management.


• Strong communication and interpersonal skills, with the ability to present ideas effectively.


• Proven ability to remain solution-oriented and composed under pressure.


• Excellent organizational and time management skills, capable of multitasking in a fast-paced environment.


• Creative thinking and problem-solving skills to suggest and implement improvements.


• Familiarity with online reputation management tools and social media platforms.


• Proficiency in handling customer interactions via email and other digital platforms.


• Ability to type a minimum of 50 words per minute.

TalentMatch

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

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