Service Support Specialist I

1 week ago

Peoria, Arizona, United States OSF HealthCare Full time
Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $ $24.01/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

About Pointcore, Inc.

Pointcore serves the healthcare industry through proven excellence in key services that enable patient care including technology services (application, IT, network and cybersecurity), healthcare technology management (HTM or biomedical equipment services), supply chain, business  and construction. As an extension of OSF HealthCare, one of the nation's leading healthcare organizations, Pointcore leverages decades of experience serving hospitals and clinics of all sizes to extend resources, share cost and utilize common infrastructure with external clients, all to the benefit of patients. Learn more about Pointcore innovation by following us on LinkedIn and at

POSITION SUMMARY: The Support Specialist provides Tier 1 support to employees relating to requests for IT services. The specialist is responsible for a consistent service excellence experience by delivering premier, high quality, and a value-based service. This role promptly resolves or triages requests by providing the most effective and efficient solution to our employees. The specialist also ensures that the proper expectations have been met and our employees have a clear understanding of the expected outcomes and requirements.


Qualifications

REQUIRED QUALIFICATIONS:

  • High School/GED

Other skills/knowledge:

  • Excellent interpersonal and communication skills.
  • Solid computer skills, including proficiency with Microsoft software.
  • Strong analytical and problem solving skills, with the ability to be detail oriented.

PREFERRED QUALIFICATIONS:

  • Helpdesk ticketing systems experience
  • Helpdesk support experience
  • Experience with healthcare specific concepts, software, and practice
  • Customer service experience Proficiency in English, both written and oral
  • Problem-solving, critical thinking, and multi-tasking skills

OSF HealthCare is an Equal Opportunity Employer.

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