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VP of Client Services

2 weeks ago

Austin, Texas, United States Habitat For Humanity Full time

AHFH Mission Statement

Seeking to put God's love into action, Austin Habitat for Humanity brings people together to build homes, communities, and hope.

Job Summary

Under the direction of the CEO, the VP of Client Services manages the Client Services Department details from program intake to home closing. Ensures that all Fair Housing, Equal Opportunity, lending and sales contract laws are followed. As part of the Production team, the VP of Client Services will work closely with other department staff to ensure that strategic plan goals are achieved. The position is full time and works Monday through Friday. The position is salaried; conditions and benefits are contained in Employee Manual.

Agency Expectations

  • Acts as a role model within and outside the Agency
  • Maintains a positive and respectful attitude
  • Works in collaboration with supervisor to determine and carry out departmental oversight and organizational strategic goals
  • Demonstrates self-motivation, flexibility and efficient time management

DUTIES AND RESPONSIBILITIES

  • Direct the family selection process while providing equal opportunity outreach to potential Habitat partner families
  • Oversee all mortgage management activities, including underwriting and/or mortgage application submission to third-party lenders
  • Function as the primary advocate within the agency regarding issues specific to family partners
  • Supervise the work of the Client Services staff, volunteers, and committees
  • Oversee all partner family engagement activities: sweat equity, class attendance, etc…
  • Report on mortgage performance metrics, enforces mortgage policies, and serves as a voting member of the Mortgage Review Committee
  • Manage Client Services production pipeline and adhere to timelines set forth by construction schedule, strategic plan goals, and funding sources
  • Work closely with Development/Grants Department to provide data and analysis to secure and maintain funding streams
  • In cooperation with appropriate staff, committees, (and when appropriate the Board of Directors), develop, implement and enforce Client Services policies
  • Design, implement, and maintain Client Services procedures departmental manuals
  • Research and develop policies as needed to comply with Habitat for Humanity International standards and directives

MINIMUM EXPERIENCE REQUIREMENTS:

  • Proven ability to lead and collaborate effectively with staff, volunteers, and external stakeholders
  • Demonstrated success in developing and executing strategic plans, particularly in sales, client engagement, or program delivery
  • Strong interpersonal and communication skills, with the ability to convey complex information with clarity, diplomacy, and authority
  • Working knowledge of mortgage lending laws, sales contracts, and affordable housing compliance standards
  • Experience in long-range planning and process improvement
  • Skilled in team management, conflict resolution, and performance coaching
  • Bachelor's degree in relevant fields such as business, public administration, nonprofit management, or housing-related disciplines.
  • Minimum of five (5) years of progressive leadership experience in nonprofit program management, housing services, or a related business environment

PREFERRED EXPERIENCE REQUIREMENTS:

  • Safe Act Certification
  • Bilingual in Spanish / English preferred

COMPENSATION:

  • $105,000 annually commensurate with experience

AMERICANS WITH DISABILITY SPEIFICATIONS PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this role, the employee is required to spend the majority of the day on their feet; required to stand, walk, sit, use hands and fingers to handle or feel objects tools or controls. They will reach with arms and hands, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste and smell. The employee must occasionally lift and/or move up to 25lbs. Specific vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to prevailing weather conditions. The noise level in the work environment is usually moderate.

Austin Habitat for Humanity is an Equal Opportunity Employer. We are committed to the

policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.