Director of Court Operations/ IT Manager

Allen County

Job Descriptions

DIRECTOR OF COURT OPERATIONS / INFORMATION TECHNOLOGY MANAGER

Department: Superior Court FLSA Status: Exempt

Classification/Level:  A Date:  12/2025

Under the direction of the Allen Superior Court Judges and Court Executive, the Director of Court Operations/Information Technology Manager is the first line of assessment and for information technology issues, needs, and support at all Court facilities.  This position is covered under the Superior Court Employee Handbook.  This is an employee-at-will position

ESSENTIAL FUNCTIONS:

• Serves as liaison between Superior Court, the Allen County Information Technology Department, and Allen County's third-party information technology vendor and technology support vendors.
• In consultation with the Court Executive, develops and maintains a strategic plan for Superior Court information technology asset status, deployment, and enhancements.
• Assists the Court Executive in the development of the annual budget capital survey.
• Maintains awareness of trends and new technologies applicable to the judiciary and to overall business efficiency and productivity.
• Reviews annual Indiana Supreme Court Reform priorities, determines the most beneficial category to apply to and successfully access grant funding, and carries out the administrative and installation functions.
• Develops technology planning for disaster recovery and business continuity planning.
• Serves as the primary contact for Resultant Service Desk and Odyssey/INCite local and statewide Help Desk for software and hardware system faults.
• Oversees the operation of multiple jury system modules, including, but not limited to, telephone, smartphone, Internet, and self-check-in, as well as hardware and server maintenance.  Serves as operational backup to staff when necessary.
• Ensures jury system plan maintains statutory compliance with Indiana Supreme Court Jury Rules and confirms integrity of random selection processes.
• Assists the Court Reporters by providing updated court reporting and transcribing (FTR) software and ensuring efficient record storage and retrieval.
• Manages functional capabilities, including access, safety, and security, of multiple evidence, criminal, civil, and family storage locations, including the Courthouse and Bud Meeks Justice Center.
• Regularly inspects, maintains, and updates content and hardware for electronic Odyssey calendar displays in the Allen County Courthouse and Bud Meeks Justice Center.
• Facilitates and maintains the Court Call local network and DOC applications, including troubleshooting network, port access, and whitelist requirements, and completing case applications.
• At the discretion of the Court Executive, plans, develops, and executes all ad hoc court-related projects.
• Works supportively with the Allen County Bar Association to coordinate and provide courtroom space for retired judicial officers and attorney memorials.
• Coordinates Odyssey, INCite, Spillman, ICOR, Protection Order Registry, ACFW network, and email access for Superior Court staff and initiates necessary services as part of new employee onboarding and termination of services upon employees' end of employment.

ESSENTIAL FUNCTIONS (Continued)

• Responsible for assisting with compiling, analyzing, understanding, interpreting, and submitting Superior Court Odyssey weighted case quarterly data to the Indiana Supreme Court.
• Maintains, inventories, and stores all courtroom AV hardware and troubleshoots and responds to all reported presentation system failures, including, but not limited to, portable projector, screens, easels, carts, and cabling, for use by judicial officers, attorneys, and staff.
• Responsible for the allocation of courtroom, jury room, jury assembly, and other related facility resources.
• Follows the designated disposal of Court hardware, software, and equipment in compliance with the Allen County Purchasing Department policies and procedures.
• Works jointly with the Allen County Clerk to coordinate locations, technology requirements, and any other resources necessary for Judicial Nominating Committee meetings.
• Works jointly with Court of Appeals staff, Superior Court Board of Judges, Allen County Bar Association, and City Clerk to plan and provide sufficient meeting space for the Indiana Court of Appeals.
• Assists with the maintenance and destruction of court exhibits and records, including knowledge of the criminal code and retention schedules.
• Assists with situational jury parking needs when necessitated by certain higher-profile jury trials.
• Knowledge of all court facility security and emergency evacuation protocols as prescribed by the Allen County Sheriff for high-profile jury trials.
• Drafts cell phone and facility access court orders upon the discretion of a judicial officer and/or the Court Executive.
• Assists the Court Executive in the administration of confidential personnel matters, as needed.
• Approves financial claims and payroll for payment in the absence of the Court Executive.
• Coordinates with the Allen County Maintenance Department to meet needs for modification, renovation, and construction in Court facilities, as needed.
• Ability to devote time beyond normal office hours for special projects and emergency needs.
• Performs all other duties as assigned.

REQUIREMENTS:

• Bachelor's Degree in Information Technology, Management, or related fields
• At least five years' experience in a management role in information technology or network administration in a large organization, providing end-user support, with experience in leading projects
• ComTIA A+ training and certification preferred
• Advanced hardware and software support techniques with a thorough understanding of desktop and laptop configurations
• Cross-platform experience with desktop systems and mobile devices
• Experience in the successful facilitation of the routine, time-critical, and emergency logistical needs of a large organization
• Proficient in Microsoft Office, Office 365, Microsoft operating systems, and other related computer software
• Strong understanding of AV technologies, including audio/visual systems, video conferencing equipment, and digital evidence presentation software.
• Q-Sys and Zoom Rooms experience preferred

DIFFICULTY OF WORK:

The Director of Court Operations/Information Technology Manager performs work that consists of generally applicable, but ambiguous or only partially relevant work when serving as the liaison between the Superior Court and Allen County Information Technology Department, technology support vendors, third-party information technology vendors, Resultant Service Desk and Odyssey/INCite Help Desks.  Judgment is needed in extensively adapting or making significant compromises to fit unusual or complex situations when planning for disaster recovery and business continuity planning.   

RESPONSIBILITY:

The Director of Court Operations/Information Technology Manager provides a major contribution involving authoritative application of departmental policies and practices, especially in complex or important matters when overseeing the operations of multiple jury system modules, hardware, and server maintenance, and being the operational backup for staff.  General objectives and boundaries are indicated, and problems during work, raising questions about objectives and boundaries, are discussed when assisting the Court Executive in the development of the annual budget capital survey.

PERSONAL WORK RELATIONSHIPS:

The Director of Court Operations/Information Technology Manager maintains frequent contact with the Allen County Superior Court Judges, other court personnel and officials, law enforcement agencies, government and/or social agencies, and professional and non-professional members of the general public.

WORKING CONDITIONS:

The Director of Court Operations/Information Technology Manager works in a standard office setting with frequent sitting and the ability to move about freely.  Some lifting of up to twenty pounds, bending, pushing/pulling loads, kneeling, and mental/visual effort exist, and frequent reaching overhead, monitoring equipment, and detailed inspection is required.  Very frequent typing, attention to detail, and proofreading exist. 

SUPERVISION:

None

LICENSING:

None

IMMEDIATE SUPERVISOR:

Allen Superior Court Judges and the Court Executive

HOURS:

Monday – Friday; 8:00 am – 4:30 pm and as needed

EEO CATEGORY:

0102

WORKERS'S COMP CODE:

8820

Please complete the application accurately and thoroughly. A resume is optional. Remember to save and submit your application. If applying for multiple positions, submit a separate application for each one. You'll receive an email confirmation once your application is received. Due to the high volume of applications, further communication will only occur if you're selected for an interview.