Retail Operations Specialist

At Stash Ventures we aren't just your run-of-the-mill cannabis company… Our mission is to grow a successful vertically integrated cannabis company in the Midwest region with a vision to become one of the most knowledgeable and capable Midwest cannabis companies seeking to dominate the relatively new and hungry market. Through all our companies: High Minded, Timber Cannabis Co., and Cloud Cannabis Co., we strive to offer not only the opportunity to grow and learn, but to develop and become the best you that there is At Stash Ventures, we live true to our core values to not only better ourselves, but better the communities we live in and do business in.

• We Connect, Care, Be Authentic, Inspire, and Drive the Business.
• We are easy to do Business with and focus on Adaptability, Diversity, Inclusivity.
• Our focus is on Education, Diversity, and Inclusion – Both Employee and Customer.
• We are in love with our customers and their needs.
• We offer consistent, reliable, efficient, honest, and high-standard work and products.
• We strive to give back to the communities where we live and work.

The Operations Specialist plays a critical role in ensuring the smooth and efficient operation of our dispensary. This position is responsible for overseeing day-to-day operations, ensuring compliance with all regulations, managing inventory, supporting sales efforts, and maintaining a high level of customer service. The Operations Specialist works closely with staff to ensure all operational standards are met, troubleshoot issues as they arise, and implement process improvements to enhance efficiency and productivity. This role requires a strong understanding of the cannabis industry, excellent organizational skills, and the ability to multitask in a fast-paced environment.

Essential Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operations

• Oversee operational execution, ensuring all policies and procedures are followed.
• Work with the General Manager to manage the ordering of supplies using the Supplies Checklist.
• Oversee building maintenance and communicate needs to GMs or ODMs.
• Communicate policy changes to GMs and ASMs.
• Direct and monitor security personnel, if applicable.
• Investigate and prevent asset loss with the loss prevention team (internally and externally).
• Assist with the execution of all opening and closing checklists.
• Conduct a weekly store walkthrough using the maintenance checklist to ensure facilities are well-kept and fully operational.
• Investigate and prevent asset loss through regular inventory audits.
• Collaborate with the GM and DMs on merchandising strategies and delegate stocking and merchandising tasks to team members.

Compliance

• Execute a weekly CRA compliance store walkthrough using the Compliance Checklist and ensure it is sent to DMs on a scheduled basis.
• Ensure that the store and team members always operate within the guidelines and standards of state and CRA rules. Bring concerns of non-compliance to the GM and DMs
• Conduct weekly scale calibrations for all flower scales in the building.
• Communicate any products that arrive without proper compliance labels to leadership.
• Ensure all waste is documented on the waste log and handled according to company standards.
• Perform Metrc conversions and assign new package tags to items as needed.
• Create outgoing manifests on Metrc.

Sales

• Monitor inventory KPIs by utilizing reporting tools.
• Build Metrc sales receipts when necessary.
• Check integration audits daily and report any discrepancies to the GM and DMs.
• Coordinate and partner with upper management to drive the success of promotions and inventory sell-through via BI tools.
• Ensure visual standards are set in accordance with company direction.

Inventory

• Ensure audits are done according to schedule and completed on time.
• Ensure orders are received accurately and according to policy.
• Ensure inventory compliance with state laws and accuracy for accounting purposes.
• Monitor inventory to ensure all product from the vault is on the sales floor using the store actions report in BI tools.
• Manage inventory levels (overseeing what products are selling, what is out of stock, moving vs. non-moving products) and submit product requests on the product request template weekly.
• Review expiring/aging products weekly with the GM for aging inventory discounts and special promotions.
• Assist leadership with managing returns and wasted products.
• Ensure bulk flower jars are filled and kept full throughout the day.
• Destroy all waste and faulty products weekly in accordance with company policies and procedures.
• Make necessary inventory adjustments and report significant discrepancies to the GM and DMs.
• Conduct scheduled cycle counts according to company policy.
• Check aging inventory and tag aged items according to company SOPs.

Staff

• Maintain an environment that embodies our 5 promises while inspiring and encouraging the growth and engagement of team members.
• Motivate and inspire to create a warm, respectful, and friendly work atmosphere for all staff in adherence to company brand values.
• Strive to minimize interpersonal conflicts and foster a positive work environment to enhance overall morale.
• Inform team members of new and interesting products.
• Coordinate with leadership to communicate when products are running low or completely out of stock.

Accounting

• Conduct vault counts on a scheduled basis.
• Oversee invoicing processes with the GM and ODM to reduce the risk of error.
• Submit vendor credit requests when necessary, using standard email templates.
• Communicate aging/expiring products to vendors, DMs, and the buying team via email to arrange vendor-supported promotions 45-60 days before expiration.
• Submit all product invoices through the established process.

Additional Expectations

• Expected to work 40 hours in the store per week.
• Assist with setting up company events at the store level.
• Help with Higher Hopes' philanthropic initiatives.

Minimum Qualifications (Knowledge, Skills, And Abilities)

• High School diploma or equivalent is required.
• At least two (2) years of inventory management experience is preferred
• Knowledge of the cannabis industry and compliance rules typically acquired through experience in the industry.
• Must be at least 21 years of age and able to undergo a background check.
• Must be able to accommodate scheduling expectations, including weekends, holidays and evening hours.
• Foster a positive work environment where team members are motivated to work well together.
• Ability to develop good relationships with support teams.
• Results-driven.