Manager - Ninja Warrior Gym

1 day ago

New York, New York, United States New York City Ninja Full time

Benefits:

  • 401(k)
  • Bonus based on performance
  • Free uniforms

To be considered, answer the 4 questions. Do not apply to this job if you are not qualified. The Manager for New York City Ninja Academy, a private Ninja Warrior sports training facility, will have experience managing daily operations of a business, customer service, managing a staff of coaches and front desk associates, setting schedules, ensuring punctuality and professionalism, and safety. The General Manager will assist the Owner by maintaining a high standard of work from employees, as well as hiring, onboarding/training, and managing team members.

In this position, the General Manager has a crucial role in providing a world class experience to our athletes, parents, and partners at every point. The ideal applicant will have impeccable communication skills, be highly organized and have incredible attention to detail. The GM is the face of the gym, responsible for a high end client journey, as well as assisting the owner in day to day operations, marketing, content creation, and calendars.

Responsibilities:

Leadership & Staff Management

  • Provide leadership and direction to a team of people, ability to delegate to and oversee employees
  • Recruit and train new coaches and front desk employees
  • Manage all coach certifications and safety protocol

Operations & Facility Management

  • Oversee operations of the gym
  • Manage coach and class schedules and calendars
  • Operate point of sale and booking software
  • Ensure that facility is organized, clean, and safe
  • Administrative duties including phones
  • Light custodial duty and managing custodial responsibilities
  • Provide owner with general administrative and operations assistance

Client Satisfaction

  • Act as the point of contact among employees, clients, and other external partners
  • Foster a welcoming and supportive environment for all ninjas, parents, caretakers
  • Address client concers and inquiries promptly and professionally
  • Implement strategies to enhance client retention and satisfaction

Brand Performance

  • Assist with content creation, marketing, outreach
  • Uphold brand image and reputation with consistent delivery of high-quality services and experiences
  • Represent the brand at events, partnerships, tabling opportunities within the community

Qualifications

Experience in sports facility required.

  • Impeccable verbal and written communication skills a must
  • Strong administrative skills
  • Outstanding organization and time management skills
  • Management and Customer Service experience
  • Comfortable executing specific direction from Owner
  • Team player mentality
  • Punctuality and reliability is a must
  • Booking software knowledge a plus

Details

Monday to Friday

Weekend availability required

Willingness to go above and beyond when needed

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