AI Solutions Product Operations Manager

Job Title: AI Solutions Product Operations Manager

Location:
Mountain View, CA

Type:
Full Time, Onsite, Monday - Friday

About Baidu AI Solution

Baidu AI Solution is Baidu's global enterprise technology platform, empowering businesses worldwide with battle-tested AI, cloud infrastructure, and data intelligence solutions proven at Baidu Search Engine's massive scale. Originating from Baidu's deep investments in AI starting in 2011 and bolstered by pioneering research in Silicon Valley, Baidu AI Solution transforms cutting-edge technologies from Baidu's ecosystem into customizable, scalable tools that embrace AI technology, drive digital growth, enhance user engagement, and optimize operations for enterprises across industries such as AI-Agent, education, e-commerce, healthcare, manufacturing, finance, and intelligent transportation. With initiatives like the 2020 "Integration of Cloud and AI" strategy, it continues to lead in generative AI, serving over 5 million enterprise customers and developers while holding a significant market share in AI public cloud services for four consecutive years.

Join a fast-growing, AI-passionate, and vision-driven team at the forefront of technological innovation. Our global engineering and research groups—spanning Silicon Valley, Beijing, Shenzhen, Tokyo, and Singapore—are united by a shared mission to democratize AI and shape the future of intelligent industries. Fueled by curiosity, collaboration, and relentless execution, we attract top talent from leading tech firms and academia, rapidly expanding to meet surging demand for enterprise AI solutions. Here, you'll work alongside world-class AI scientists, cloud architects, and product leaders who are not just building tools—they're redefining how businesses evolve in the AI era.

About The Role

Baidu AI Solution is seeking an AI Solutions Product Operations Manager to oversee the operational success of AI products across their lifecycle. You will analyze product performance, develop strategies to enhance user engagement and adoption, and coordinate cross-functional teams to ensure seamless execution of product initiatives. This role is ideal for a data-driven, detail-oriented professional with experience in product operations for AI or SaaS products, strong project management skills, and a proven ability to translate insights into actionable strategies that drive product growth and operational excellence.

Job Responsibilities

1. Product Lifecycle Management

2. Oversee the end-to-end lifecycle of AI products, from launch to iteration, ensuring alignment with business goals and market needs.

3. Monitor product performance metrics, user adoption rates, and customer feedback to guide improvement plans.

4. Operational Strategy & Execution

5. Develop and execute product operation strategies to enhance user engagement, retention, and monetization.

6. Drive initiatives to optimize product usage and customer satisfaction through data-driven decision-making.

7. Cross-Functional Coordination

8. Collaborate closely with product managers, R&D, sales, marketing, and customer success teams to ensure seamless product delivery and operation.

9. Coordinate resources to implement new features, updates, and operational campaigns.

10. Data Analysis & Insights

11. Analyze product usage data, operational KPIs, and customer behavior to identify trends, opportunities, and risks.

12. Provide actionable insights to support product optimization and strategic planning.

13. Market & Competitive Monitoring

14. Track industry trends, AI technology developments, and competitor offerings to inform product operation strategies.

15. Recommend adjustments to maintain competitive advantage.

16. Process Optimization

17. Design and refine operational processes, workflows, and SOPs to improve efficiency and scalability.

18. Ensure compliance with relevant policies, regulations, and quality standards.

Qualifications

• 1. Bachelor's degree or above in Computer Science, Artificial Intelligence, Data Science, Business Administration, or related fields.
• 3+ years of experience in product operations, preferably in AI, SaaS, cloud computing, or data-driven products.
• Strong understanding of AI product features, user journeys, and business application scenarios.
• Proven ability to interpret data and translate insights into actionable strategies.
• Excellent project management and organizational skills; able to coordinate multiple stakeholders and tasks.
• Strong communication and collaboration skills with cross-functional teams.
• Results-oriented, self-driven, and capable of working in a fast-paced, dynamic environment.
• Ability to work on-site 5 days a week in our Mountain View office

Culture Fit

• Integrity
  – Act ethically and transparently, even when no one is watching.
• Customer Focus
  – Prioritize understanding and exceeding partner needs to build strong, lasting relationships.
• Business Expertise
  – Continuously deepen your knowledge of programmatic advertising to deliver high-quality, impactful solutions.
• Results Driven
  – Consistently pursue meaningful outcomes, exceed goals, and push the business forward.