Desktop Support Technician

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 3+ Month

Location: New York, NY 10013

Pay: $ $30.00; commensurate with experience

Hours: 8:00 am – 5:00 pm

We are seeking a Desktop Support Technician to join our IT support team. This mid-level role is responsible for providing Tier II technical support and managing Audio-Visual (AV) systems across the organization. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience supporting both end-user hardware and AV environments.

What you'll do as theDesktop Support Technician:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Provide Tier II support for hardware, software, and network-related issues escalated from Tier I.
• Troubleshoot and resolve issues with AV systems, including conference room setups, projectors, digital signage, and video conferencing tools.
• Respond to service requests and incidents via ticketing system, phone, and email.
• Document issues, resolutions, and procedures in the IT knowledge base.
• Collaborate with IT teams to ensure timely resolution of technical problems.
• Assist in the setup and support of meetings, presentations, and events requiring AV equipment.
• Maintain inventory of AV and IT support equipment.
• Support onboarding and offboarding processes, including device setup and recovery.

What you will bring to the team:

• 2–4 years of experience in IT support, with a focus on Tier II troubleshooting.
• Hands-on experience with AV systems (e.g., Zoom Rooms, Teams, POM, Crestron).
• Familiarity with Windows and macOS environments.
• Strong customer service and communication skills.
• Ability to work independently and manage multiple tasks.

Desired Skills:

• 365 End-Point User Experience.
• AV certification or training is a plus.
• Knowledge of networking fundamentals and remote support tools.

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.