Loan Processor

About Us:

SkyPoint Federal Credit Union is a community-based financial institution, located in Montgomery County, Maryland, SkyPoint serves our members in the greater Washington D.C. metro region with a wide array of financial services, supported by technology, and offers great value, affordable fees, and rates through our member-owned structure.

The only designated Community Development Financial Institution (CDFI) credit union in Montgomery County, SkyPoint helps our members and the community gain access to the financial services needed to prosper. Through our inclusive, expert, and compassionate team, we focus on removing banking complexities, and building empowering relationships with our members to help them achieve their financial goals with simple and accessible banking solutions.

Role Overview:

The Loan Processor gathers documentation, obtains credit reports, verifies income and employment, and ensures all requirements are met to complete loan applications. This role involves explaining loan options, processing applications, disbursing approved loans, and cross-selling credit union products and services.

Key Responsibilities

• Interview loan applicants (in person, phone or email) and gather complete credit application information.
• Explain loan options, rates, terms, and collateral requirements; provide credit education.
• Process new loan applications, organize loan packages, and ensure all documentation is complete for decision-making.
• Order credit reports, verify information, and maintain accurate member files.
• Disburse approved loans and complete Home Equity settlements in compliance with policies.
• Respond to member inquiries and resolve lending issues professionally.
• Provide phone coverage for the department queue and process lien releases, payoffs, and other member requests.
  

Qualifications

• High school diploma or equivalent required; college-level courses in accounting or credit analysis preferred.
• 2–4 years of experience in consumer lending, credit cards, or mortgage processing.
• Knowledge of lending policies, procedures, and regulations.
• Proficiency in Microsoft Office and internet applications.
• Strong communication, analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and maintain attention to detail.
• Service-oriented mindset and ability to work in a branch and office environment.

Physical Requirements

• Ability to lift up to 25 pounds occasionally.
• Standing, walking, bending, and stooping as needed.
• Prolonged periods of sitting and computer work.

Hours:

SkyPoint FCU is open M-F 9am-5pm

Working Hours: Monday-Friday 8:45am-5:15pm

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Benefits:

Holidays:

Eleven (11) paid per year 

Leave:

You will earn Paid Time Off and Personal, Sick and disability leave. Annual leave is accrued at 4.6 hours per pay period (15 days per year). Two personal days are earned per year. Sick leave is accrued at 4.62 hours per pay period with a maximum accrual per year of 120 hours.  

Insurances:

Employees are offered medical, prescription, dental, vision and disability insurance. The credit union pays a portion of the monthly premium, and the employee pays a portion. Available providers and costs will be discussed during orientation. All insurance except disability is effective the first of the month following date of hire. 

Life Insurance:

All full-time employees are required to have Group Term Life (GTL) insurance equal to 1x's their basic annual earnings, up to $200,000. Active employees over age 65, their coverage is reduced to 65% of the pre-65 face value. This policy is County paid 80%, and employee paid 20%. Additional coverage can be purchased. Information will be available during orientation.  

401(a)/Deferred Compensation:

You will be eligible to participate in the SkyPoint FCU Retirement 401A plan after 6 months of employment. Information about retirement options will be presented during orientation.