Director, Domain Architecture

Manulife / John Hancock Technology Office is seeking an Architecture leader to own and drive Domain Architecture across the US segment supporting multiple high-profile initiatives. This position requires an ability to lead a team of domain architects to design and deliver highly scalable solutions that leverage our strategic capabilities to support our digital, customer-centric transformation. This leader will be tasked to drive the maturity of domain architecture for the US Segment, in partnership with the solution delivery leadership, architecture partners, platform owners and business IT partners, to deliver quality digital solutions for the US segment business.

In addition to leading a team of architects primarily focus on technology excellence supporting our business, the candidate will be tasked to align progress to our target state architecture and drive maturity of platform capabilities towards our digital leadership objectives.

Office location: Boston - USA (ideal location), Toronto - Canada (alternatively); Relocation assistance is not available at present.
Work arrangement: Hybrid - 3 days in Office, 2 days from Home; Remote working option is not available.
Position Responsibilities

• Lead a team of Domain Architects (infrastructure, application, data, web/mobile, integration, etc.) horizontally aligned to various delivery streams to drive architecture for various high-profile initiatives.
• Responsible for managing and driving the overall performance of the team.
• Partner with business and IT leaders to understand, prioritize and align domain architecture, roadmap and related deliverables.
• Ensure the team is actively engaged in all aspects of project life cycle, entrenched in scrum teams and committed to business success.
• Own and drive the target state architecture maturity, via domain architecture progress, and business & technical platform alignment.
• Demonstrated ability to guide the team for architectural vision and quality.
• Collaborate and incorporate feedback from various stakeholders to drive design decisions and practice maturity.
• Own and drive the domain architecture program for the segment including backlog prioritization, delivery, managing velocity, realignment, stakeholder communication, etc.,
• Champion domain architecture reviews and process maturity to showcase alignment and adoption of enterprise standards, reduction of technical debt, improved experience, etc.,
• Communicate architecture value in terms of alignment to both functional and non-functional requirements to design & deliver solutions in an easier, better, faster manner.
• Lead and drive team to automate and drive efficiencies by iterative and value-driven approaches.
• Facilitate and contribute to design reviews and provide appropriate feedback.
• Ensure designs are produced to satisfy conceptual, logical and physical views, and aligns to both segment and global domain architecture assurance standards.
• Ensure initiatives are driven through various architecture forums and quality gates.
• Identify complex issues in a timely manner and provide mitigation recommendations to the relevant delivery and business partner leads.
• Demonstrated leadership abilities in a complex environment in driving operational excellence and best practices.
• Own and drive articulation of domain architecture metrics, scorecards, dashboards, etc., to demonstrate both alignment and progress of domain architecture practice maturity.

Required Qualifications

• Bachelor's degree in Engineering (ideally) or Computer Science , or related field, or equivalent combination of education and recent, relevant work experience.
• Overall information technology experience - 10+ years
• Systems or application development experience - 10+ years
• Proven experience in range of technology domains as senior SME or Architect – Infrastructure, Cloud Platforms, Web/Mobile, Data, Integration, etc.
• Financial services industry experience is highly preferred.
• Insurance domain is preferred but not a must.
• Exposure to new technologies, architecture frameworks, and design patterns.
• Experience leading a team of technical members including platform engineers, architects.
• Prior experience leading a domain or technology architecture office or program with successful track record is strongly preferred.
• Prior exposure in lean/agile architecture principles, design by automation, resilient patterns, etc.
• Proven story telling ability to architecture concepts and value to diverse audience, ranging from developers to executive leadership.
• Proven experience driving and delivering digital efforts with a focus on customer experience, agility, reliability, and quality.
• Exposure to architecting end-to-end solutions in cloud – Azure/AWS preferred.
• Exposure to well architected framework concepts in solution design.
• Exposure to automation frameworks and their relevance to business agility.
• Exposure/Experience with DevSecOps and Site Reliability Engineering Concepts.
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation
• Excellent team building and relationship building skills.
• Excellent time management skills, including multi-tasking and prioritization.
• Strong written, verbal communication and presentation skills
• Experience articulating the financial and business impact of various technology architecture alternatives, including cost-benefit analysis, TCO, etc.,
• Experience working in an open, highly collaborative team environment.
• Experience with technical delivery principles. (e.g., Agile, Scrum, Disciplined Agile, etc.), and certifications (Cloud, Security, Data Admin, etc.) is a plus.
• Ability to handle multiple tasks and deadlines with attention to detail.
• Experience with technology rationalization and modernization initiatives.
• Understanding and exposure to security and compliance standards and best practices.

Preferred Qualifications

• Exposure to financial services industry, specifically life insurance is a plus.

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location
Boston, Massachusetts

Working Arrangement
Hybrid

Salary range is expected to be between
$124,250.00 USD - $230,750.00 USD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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Company: John Hancock Life Insurance Company (U.S.A.)