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Claims Care Representative

3 days ago

Des Moines, Iowa, United States Homesteaders Life Company Full time

As a Claims Care Representative, you will support policyholders, beneficiaries, and other stakeholders throughout the claims process. Your role will include aiding, answering inquiries, processing claims, and ensuring a smooth customer experience. You'll work with a high level of confidentially and adhere to all privacy regulations with a compassionate team working alongside you. 

Your responsibilities will include:

  • Accepts and processes inbound, and outbound calls, emails, and other communications related to life insurance claims inquiries.
  • Assist customers in completing claims forms, gathering necessary documentation, and submitting claims for processing. Updates and maintains customer records and data in the system.
  • Review, verify, and process claim submissions by company policies and legal requirement.
  • Approve and process EFT claim payments or may authorize claim payment by draft for claims submitted via phone, fax or internet.
  • Collaborate with internal departments such as underwriting, legal, and compliance to ensure complex claims are handled efficiently.
  • Meet or exceed performance targets related to claim resolution time, accuracy, and customer satisfaction
Requirements
  • Equivalent to high school degree
  • Prior experience in customer service, claims processing, or a related field, ideally within the insurance industry.
  • Strong communication and interpersonal skills, with the ability to explain complex information clearly and empathetically. 
  • Attention to detail and accuracy in reviewing claims documents and processing information. 
  • Problem-solving skills and the ability to handle difficult conversations with professionalism.
  • Proficiency in using CRM systems, claims management software, and other relevant tools

Requirements

Our benefits include: 

  • Hours: Monday through Thursday 10:00am – 6:00pm and Friday 12:00pm to 5:00pm 
  • Annual profit sharing 
  • 401(k) with company match with discretionary contribution 
  • Company-sponsored group medical and dental insurance 
  • Company-paid life insurance 
  • Company-paid long-term disability
  • Hybrid work environment 
  • Paid holidays 
  • Generous vacation time and sick leave 
  • Paid parental leave 
  • Casual dress year-round 
  • Professional membership and licensing dues reimbursement 
  • Tuition reimbursement
  • Volunteer Time Off (VTO) 

About Homesteaders:

Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other.

We are currently not hiring in Colorado, Montana, New York, Illinois, Minnesota, and California.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.