reservations & revenue supervisor

5 days ago

Park City, Utah, United States Hyatt Full time

Summary

Tucked away in the Wasatch Mountains, you will discover Hyatt Centric Park City. Your convenient base camp for alpine adventure, no matter the season. At Hyatt, we are a company that was built by family. It's a workplace where coworkers become friends. Care is at the heart of our business, and it's this distinct guest experience that makes Hyatt one of the world's best hospitality brands. We are happy you have an interest in joining our team

We are seeking a dynamic and detail-oriented professional to join our team as a Reservations & Revenue Supervisor. This hybrid role is crucial in ensuring the seamless operation of our reservation system while supporting the Director of Revenue Management in optimizing revenue through strategic analysis and pricing strategies. The ideal candidate will possess a strong attention to detail, analytical prowess, and a customer-centric approach.

Reservations:

  • Maintain the daily requirements of the reservation department, ensuring efficient and accurate processing of bookings.

  • Maintain high standards of customer service.

  • Work with unit owners to process owner reservations per the RMA advance reservations requirements.

  • Work closely with the group sales team as well as group meeting planners to build and maintain group blocks.

  • Monitor reservation systems and ensure data integrity.

  • Collaborate with other departments to ensure smooth guest experiences.

Revenue Management:

  • Utilize analytic skills and knowledge of hotel operations, to support the Revenue Strategy Team

  • Support the Director of Revenue Management in implementation and monitoring revenue management strategies to maximize occupancy and revenue.

  • Prepare and present regular reports on revenue performance and market conditions.

  • Understand and support the Director of Revenue Management in utilizing revenue management software to forecast demand and adjust pricing accordingly.

  • Work closely with sales and marketing teams to align promotional activities with revenue goals.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt has a very competitive benefit package for colleagues, which may include:

  • Complimentary and Discounted hotel room nights

  • Unlimited colleague and friends & family discounted room rates

  • Bereavement and jury duty pay

  • Vacation, Sick, New Child Leave

  • Medical, Dental and Vision Insurance, discounted prescriptions

  • 401(k) w/ match

  • Direct deposit

  • Complimentary colleague meals

  • Complimentary parking

  • Discounted ski pass (reimbursement to take place at conclusion of season)

  • Opportunity for growth and advancement

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
    • Excellent communication and attention to detail.
    • Ability to work under pressure and handle multiple tasks simultaneously.
    • Customer-focused mindset with a commitment to delivering exceptional service.

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