Customer Service Agent

7 days ago

Clearwater, Florida, United States ROMTech Full time

ROMTech is now looking for a Customer Service Agent (CSA) to join our growing Customer Success team and provide compassionate and efficient support to patients using our technology. Our ideal candidate is a strong communicator, comfortable multitasking in a fast-paced environment, and committed to delivering a high standard of service to both internal and external customers at all times. If you are driven by making a meaningful difference in people's lives, we'd love to hear from you.

This is a full-time opportunity with a Monday - Friday, 9:00 am to 5:30 pm EST schedule. We offer competitive benefits such as health/dental/vision benefits, 401(k) match, and PTO.

Responsibilities:

  • Serve as the primary point of contact for patients, clinics, and healthcare providers regarding product orders, service issues, and account inquiries.
  • Educate patients and customers on medical products, usage guidelines, and delivery timelines.
  • Support the sales team with order processing, tracking, and follow-up communication.
  • Manage inbound and outbound calls, emails, and messages with professionalism and urgency.
  • Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.
  • Document all interactions and maintain accurate records in CRM or EMR systems.
  • Collaborate with internal teams (sales, logistics, billing) to ensure a seamless customer experience.
  • Monitor open orders, backorders, and follow up to ensure timely fulfillment.

Requirements:

  • 2+ years of customer service or dispatching experience.
  • Experience in a customer service/ high-pressure, call center environment, servicing customers via phone, email, and live chat.
  • Fluent in Spanish preferred, not required.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills.
  • Professional demeanor.
  • An understanding of customer service best practices.
  • Experience using a CRM system, preferred.
  • Ability to commute to our office in Clearwater, FL.
  • Ability to sit at a computer terminal for an extended period.
  • Moderate noise (i.e., phone calls, online meetings, computer audio)
  • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Regular, predictable attendance is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing

We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Experience:

  • Customer service: 2 years (Preferred)

Ability to Commute:

  • Clearwater, FL Required)

Work Location: In person

  • Customer Service Agent

    4 days ago

    Clearwater, Florida, United States ROMTech Full time

    ROMTech is now looking for a Customer Service Agent (CSA) to join our growing Customer Success team and provide compassionate and efficient support to patients using our technology. Our ideal candidate is a strong communicator, comfortable multitasking in a fast-paced environment, and committed to delivering a high standard of service to both internal and...

  • Licensed Sales and Customer Support Agent

    7 days ago

    Clearwater, Florida, United States Michael Buric State Farm Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Insurance Sales / Customer Service Representative - State Farm Agent Team Member. Active Resident Customer Service license is required. We seek an licensed energetic professional interested in helping our business grow...

  • Patient Support Agent

    1 day ago

    Clearwater, Florida, United States Ascend Vision Partners Full time

    Full-time Description Our mission is to provide quality, accessible and patient-centered eye care.Consider joining Magruder Eye Institute/Ascend Vision Partners and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team...

  • Policy Services Support

    3 days ago

    Clearwater, Florida, United States Frank Winston Crum Insurance Full time

    FrankCrum is a Top WorkplaceFrank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 37 states and continues to expand. In addition to...

  • Customer Service Representative

    3 days ago

    Clearwater, Florida, United States Trulieve Full time

    If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve If you have a desire to help others in need through your efforts, this may be the role for youAt Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in...

  • Licensed Life Insurance Agent

    5 days ago

    Clearwater, Florida, United States Clarifying Marketing Group LLC Full time

    Join Our Team as a Life Insurance Agent – Unlimited Earning PotentialAre you ready to take control of your career and make a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment with unlimited earning potential? If so, Clarifying Marketing Group is looking for YOU to join our team as a Life Insurance Agent$25/hr Base Pay...

  • Division Customer Service Specialist

    2 weeks ago

    Clearwater, Florida, United States West Shore Home Full time $44,640 per year

    Position: Division Customer Service SpecialistLocation: 2680 Gateway Centre Pkwy, St. Petersburg, FL ONSITE)Schedule: Monday-Friday, 9:30AM-6:00PM (Full-Time)Who We Are:West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West...

  • Operational Customer Service Representative

    7 days ago

    Clearwater, Florida, United States Smith Fence Inc Full time

    OPERATIONAL CUSTOMER SERVICE REPRESENTATIVE:Job Title: Customer Service Representative (CSR) – Temporary FencePosition Summary:We are seeking a reliable and detail-oriented Customer Service Representative (CSR) to support our Temporary Fence division. The CSR will be the first point of contact for customers, handling inquiries, providing rental...

  • Seasonal Customer Service Rep

    1 week ago

    Clearwater, Florida, United States Enterprise Mobility Full time

    OverviewEnterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.We have an exciting opportunity for a Seasonal Customer Experience Representative...

  • sales rep/ customer service rep

    1 week ago

    Clearwater, Florida, United States Colstan & Associates Full time

    As an Insurance sales rep/ Customer Service Representative, you will be the first point of contact for our valued clients. Your primary responsibility will be to provide excellent customer service, assist with policy inquiries, handle claims, and ensure a seamless experience for our customers.   Key Responsibilities: Assist us in obtaining clients for our...