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Customer Service

2 days ago

Elk River, Minnesota, United States Beaudry Oil & Propane Full time

Description
Schedule:
Monday–Friday, 20–24 hours per week

Work Location:
In-Office

The Lubricant Data Entry & Customer Service position is responsible for providing accurate, timely, and professional support to customers while ensuring precise entry and maintenance of lubricant orders, invoices, and related records. This role serves as a key point of contact for customer inquiries and works closely with sales, dispatch, and operations teams to support efficient order processing and customer satisfaction. The ideal candidate is detail-oriented, organized, and customer-focused, with the ability to manage multiple tasks in a fast-paced environment while maintaining data accuracy and compliance with company policies.

Essential Duties And Responsibilities

  • Respond to customer inquiries regarding lubricant products, pricing, availability, and orders via phone, email, and internal systems
  • Accurately enter lubricant orders, deliveries, invoices, and customer information into company databases and internal systems
  • Verify order details, product specifications, quantities, and delivery information to ensure accuracy
  • Provide timely updates to customers on order status, delivery schedules, and service issues
  • Resolve customer questions, discrepancies, and concerns in a professional and efficient manner
  • Maintain accurate and organized records of customer interactions, orders, and transactions
  • Review data for errors, inconsistencies, or missing information and correct as needed
  • Collaborate with sales, dispatch, warehouse, and operations teams to ensure accurate fulfillment and customer satisfaction
  • Assist with invoicing support, documentation, and reporting related to lubricant sales and deliveries
  • Ensure compliance with company policies, procedures, and data security standards
  • Maintain a positive, customer-focused attitude in all interactions
  • Perform general administrative and data entry duties as assigned

Requirements
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

  • High school diploma or GED required
  • Prior data entry or administrative experience preferred
  • Strong attention to detail and accuracy
  • Basic computer proficiency, including Microsoft Office (Excel, Word)
  • Ability to type efficiently and accurately
  • Strong organizational and time-management skills
  • Ability to handle confidential information with discretion
  • Ability to work independently and as part of a team

PHYSICAL DEMANDS AND WORK ENVIRONMENT
An employee must meet the physical demands described here to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands or fingers to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to accommodate individuals with disabilities reasonably. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

Benefits
MNSS, and 401(K).

Beaudry Oil is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.