Current jobs related to contact center specialist i - Roanoke, Virginia - Carilion Clinic
-
Patient Care Specialist I
1 day ago
Roanoke, Virginia, United States Pinnacle Treatment Centers, Inc. Full timePatient Care Specialist I- AmbulatoryFull-time (Nights/Weekends)Shift Differential Available**Pinnacle's Voice: A Tale of Transformation & Recovery"I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I've ever done. Every day I wake up and...
-
Plasma Center Nurse EMT-P
2 days ago
Roanoke, Virginia, United States Biolife Plasma Services Full timeBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Practice Call Center Operator
2 weeks ago
Roanoke, Virginia, United States Carilion Clinic Full timeEmployment Status:Full timeShift:Day (United States of America)Facility:2301 Brambleton Ave SW - RoanokeRequisition Number:R155955 Practice Call Center Operator (Open)How You'll Help Transform Healthcare:The Communication Specialist is one of the first points of contact for patients and prospective patients with Carilion Clinic. Working in a call center...
-
Practice Call Center Operator
2 weeks ago
Roanoke, Virginia, United States Carilion Clinic Full timeEmployment Status:Full timeShift:Day (United States of America)Facility:2301 Brambleton Ave SW - RoanokeRequisition Number:R155608 Practice Call Center Operator (Open)How You'll Help Transform Healthcare:The Communication Specialist is one of the first points of contact for patients and prospective patients with Carilion Clinic. Working in a call center...
-
field services technician i
1 week ago
Roanoke, Virginia, United States Carilion Clinic Full timeEmployment Status:Full timeShift:Any Day, Any Shift (United States of America)Facility:1906 Belleview Ave SE - RoanokeRequisition Number:R156426 FIELD SERVICES TECHNICIAN I (Open)How You'll Help Transform Healthcare:Field Service Technician - Level IInstalls and supports both voice and data peripheral technologies, including but not limited to PCs, laptops,...
-
RN I
1 week ago
Roanoke, Virginia, United States Carilion Clinic Full timeEmployment Status:Full timeShift:Day (United States of America)Facility:102 Highland Ave SE - RoanokeRequisition Number:R154224 RN I - Admission/Discharge - Inpatient Rehab - Roanoke - Days (Open)How You'll Help Transform Healthcare:As a part of the healthcare team, the RN I-Admission/Discharge assumes primary accountability for nursing coordination and...
-
perioperative technician i
2 weeks ago
Roanoke, Virginia, United States Carilion Clinic Full timeEmployment Status:Full timeShift:Evening (United States of America)Facility:1906 Belleview Ave SE - RoanokeRequisition Number:R156747 PERIOPERATIVE TECHNICIAN I (Open)How You'll Help Transform Healthcare:The Perioperative Technician I as part of the health care team, performs basic and technical clinical services relating to the care, cleanliness, safety and...
-
Quality Nurse Specialist
1 week ago
Roanoke, Virginia, United States Carilion Clinic Full timeEmployment Status:Full timeShift:Day (United States of America)Facility:1906 Belleview Ave SE - RoanokeRequisition Number:R154550 Quality Nurse Specialist (Open)How You'll Help Transform Healthcare:The Quality Nurse Specialist plays a vital role in advancing service excellence and quality in all aspects of patient care. As an integral member of the nursing...
-
Child Life Specialist
2 weeks ago
Roanoke, Virginia, United States Carilion Clinic Full timeEmployment Status:Full timeShift:Day (United States of America)Facility:1906 Belleview Ave SE - RoanokeRequisition Number:R149338 Child Life Specialist (Open)How You'll Help Transform Healthcare:The Child Life Specialist provides psychosocial and development-based assessments and support to children of all ages and their families. Plans and provides...
-
RN I
2 days ago
Roanoke, Virginia, United States Carilion Clinic Full timeEmployment Status:Full timeShift:Day (United States of America)Facility:1906 Belleview Ave SE - RoanokeRequisition Number:R151674 RN I - Endoscopy (Open)How You'll Help Transform Healthcare:As a registered nurse, you are expected to consistently deliver the best in care and customer service and demonstrate respect, dignity, kindness and empathy in each...
contact center specialist i
3 weeks ago
How You'll Help Transform Healthcare:The Communication Specialist is one of the first points of contact for patients and prospective patients with Carilion Clinic. Working in a call center environment, the Contact Center Specialist serves as a central link of communication between Carilion Clinic, patients, medical staff, and the general public.
The Communication Specialist is one of the first points of contact for patients and prospective patients with Carilion Clinic. Working in a call center environment, the Contact Center Specialist serves as a central link of communication between Carilion Clinic, patients, medical staff, and the general public.
- Effectively communicates and demonstrates patient focused telephone etiquette to ensure an easy, empathetic, solution-oriented experience while answering and facilitating calls across the Carilion Clinic service area. Calls are received, screened, and routed quickly and appropriately based on the facility called and the callers need. Expedites customer inquiries, requests, and/or complaints using excellent public relations skills.
- Answers after-hours calls for physician practices, paging on call providers using a secure messaging platform.
- Receives and processes clinical codes and hospital emergencies by notifying appropriate personnel, following established protocols and procedures. Prioritizes calls and notifications correctly and promptly while rendering good judgment. Recognizes, reports and records emergency events. Follows up on all events to ensure that the necessary individuals and teams responded.
- Confirms appointments and provides basic appointment information after properly authenticating patients to ensure the protection of private health information.
- Demonstrates proficiency and skill in responding to multi-channel communications. Maintains acceptable call metrics including average speed of answer, average handle time, and AUX ratio.
Work is performed in a busy call center environment. To provide exceptional service, the Contact Center Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. Average incoming call volumes can exceed 100 calls per hour during peak call-time. Position may be eligible for and/or required to telework based on work team and business need. Work may be stressful at times and can directly impact patient care. Hours may vary and additional time or overtime may be required to meet workload requirements.
What We Require:Education: High school diploma or equivalent required.
Experience: Three years customer service experience preferred.
Other Minimum Qualifications: A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remain calm under stress, display empathy and maintain positive communication is required. Must have strong keyboarding and computer skills.
This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Recruiter:
EVA LIPSCOMBRecruiter Email:
For more information, contact the HR Service Center at
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at , 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify:
Benefits, Pay and Well-being at Carilion ClinicCarilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you're away.
When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Virgin Pulse
- Discounts on childcare
- Continued education and training
