Supervisor - Hotline (2nd/3rd Shift)

4 days ago

Cincinnati, Ohio, United States Talbert House Full time $40,000 - $80,000 per year
Position Summary

We're seeking an experienced Site Supervisor to lead the daily activities of our support staff and ensure smooth, efficient, and compliant operations across our site. This role blends people leadership, process management, and program coordination to ensure both staff and clients achieve the best possible outcomes.

What You'll Do
  • Oversee day-to-day operational functions in compliance with all contracts, licensing, certifications, accreditation, and agency standards.
  • Maintain site safety, security, and environmental compliance.
  • Plan for and ensure adequate staffing coverage, inventory, and maintenance to meet operational goals and deadlines.
  • Support budget planning and monitor operations to stay within approved budgets.
  • Maintain program and client workflows, delegating effectively for optimal productivity.
  • Collaborate with the Clinical Supervisor and Associate Director to advance initiatives and ensure smooth service integration.
  • Lead hiring efforts for direct reports, ensuring thorough onboarding and training.
  • Provide regular supervision, coaching, and professional development for staff.
  • Ensure compliance with audits, peer reviews, and Continuous Quality Improvement (CQI) initiatives.
  • Monitor and report on program outcomes, using data to inform improvements.
  • Respond to incidents promptly, following established protocols and mitigating risks.
  • Step in as needed to ensure operational goals and deadlines are met.
  • Perform other duties as assigned.
  • Other duties as assigned
What You'll Bring
  • Education: High School Diploma or equivalent education/experience.
  • Experience: Minimum 2 years in a supervisory role OR 5 years in operational/administrative support.
  • Licenses: Valid driver's license and current auto insurance.

  • Skills & Abilities:

  • Strong leadership, supervision, and coaching skills.

  • High attention to detail with excellent organizational and time management abilities.
  • Skilled in conflict resolution and maintaining professional boundaries.
  • Effective verbal and written communication.
  • Ability to multi-task and solve problems in a fast-paced environment.
  • Ability to collaborate with both internal and external stakeholders.

Essential Functions/Physical Demands:

  • Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Constant sitting.
  • Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
  • Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking and listening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

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