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Customer Support Technician

3 weeks ago

Denver, Colorado, United States Krayden, Inc. Full time

About Us:

Krayden Inc. is a leading, technical distributor that partners with the industry's premier suppliers to deliver engineered solutions, customized support, and best in class responsiveness to our customers.

  • Products that perform:
    We supply specialty engineered solutions from premier suppliers, that enable our customers to push the envelope of innovation.
  • Knowledge that serves:
    We provide technical knowledge & best-in class customized support to engineers & buyers of CM's/OEM's.
  • Service that delivers:
    We have created a global distribution network to assist customers deliver on their desired outcomes.

Job Summary:

The Customer Support Technician is responsible for executing day-to-day customer support activities, ensuring timely and accurate documentation, order updates, and compliance submissions. This role supports internal teams and external customers by maintaining high standards of communication and operational efficiency.

Key Responsibilities:

Vendor Documentation & Compliance


• Coordinate with manufacturers to obtain customer-required documentation (e.g., REACH, ROHS, Conflict Minerals, Buy America, TSCA, Proposition 65, NAFTA/COO).


• Collect and manage supplier certificates and quality surveys, maintaining approval status in the system.

Customer & System Support


• Complete customer supplier surveys via email and portals.


• Process RMAs, freight claims, and compliance documentation (IMDS, PPAP, PSW).


• Maintain and update open order reports for the customer service department.


• Collaborate with internal departments to provide accurate and timely order updates

Communication & Relationship Management


• Serve as a liaison between Customer Service, Sales, and suppliers.


• Maintain professional relationships with suppliers and customers.


• Represent the company positively through professional email and phone etiquette

Administrative & Operations Duties


• Prioritize tasks and manage multiple responsibilities in a fast-paced environment.


• Perform duties in compliance with AS/ISO standards and applicable regulations.


• Execute other duties and special projects assigned.

Qualifications:


• 2–5 years of experience in vendor compliance, documentation control, customer service, or supply chain coordination.


• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with ERP or CRM systems (e.g., SAP, Oracle, or NetSuite).


• Strong problem-solving and analytical abilities to handle documentation discrepancies or supplier issues.


• Strong attention to detail and organizational skills for managing compliance records and certifications.

Benefits:

Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), HRA's, 401(K) Retirement Plan & much more.

Krayden Inc. is proud to be an Equal Opportunity Employer.