Product Specialist

Would you like to enjoy 100% paid medical, dental and vision insurance for you and your entire family? How about unlimited paid time off and a supportive and positive work environment? Keep Supply offers all of this plus a bonus program and significant growth opportunity

We are a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment and other MRO supplies on a mission to #bethebestpart. No matter the need, we keep our customers supplied and running. We are currently seeking a Product Specialist to join our growing Sales Team.

Keep Supply Product Specialists work alongside their team to ensure our customers and partners have the best possible experience and achieve their desired outcomes. Our goal is to build customer loyalty by consistently exceeding service and delivery expectations.

As a Great Game of Business practitioner, we have a collaborative environment where every individual understands their impact on the company's bottom line and works together to achieve shared success. This creates a supportive and positive work environment that fosters personal and professional growth.

Primary Duties and Responsibilities

• Keep our customers at the center of decision making.
• Write customer quotes and follow through, consistently looking for opportunities to go the extra mile.
• Monitor inbound phone and email inquiries in order to provide timely response to customer requests.
• Research and answer technical questions about our products in order to effectively help our customers solve problems.
• Work with manufacturers and other vendors for product information, availability and status.
• Listen to customers and understand how to meet the needs they are describing.
• Qualify the customer and share our value propositions.
• Follow up with customers who need technical assistance with products.
• Take notes diligently on customer profiles. They should include (but are not limited to) equipment type, parts needed, purchasing process, decision makers, etc.
• Manage and maintain all communication needed between intercompany departments; Accounting, Shipping/Receiving, and sales.
• Work within team to create and accomplish sales forecasts
• Perform other duties as assigned by the manager.

Requirements

The ideal candidate will...

• Have 2+ years in a role where you were responsible for taking care of regular and new customers. Business-to-business experience is helpful.
• Be a problem-solver at heart with a technical mind to help.
• Have some experience in industrial refrigeration or a similar industry.
• Be experienced working with a cloud-based ERP system including inventory management functionality.
• Have knowledge of Open Book Business practices and a passion for achieving team goals.
• Possess solid PC skills with experience using Google Apps and/or Microsoft Office in a business setting.
• Be fun and positive in their contributions to the Pluck culture.

Company Culture

We are a small, scrappy team and all of us do a lot of different things every day. We all enjoy working towards our goals and like to celebrate those wins as well. We place a very high value on teamwork, work ethic and humility.

Do business worth repeating.

Build the best team, serve others fully and use business to make life rewarding for everyone we encounter.

#BETHEBESTPART

Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.