Director of Operations, Child Crisis Services

Make a Difference in Someone's Life

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:Starting Pay: $83,000/yr

Minimum Requirements:

• Bachelor's degree in human services field
• Five (5) years of experience with children/youth/adolescents with a mental health diagnosis in a residential setting.
• Three (3) years of experience in leadership with progressing experience.
• Strong knowledge of Medicaid and managed care.

Other Preferred Qualifications/Education:

• Master's degree in human services field
• Clinical Licensure (LCSW, LMHC, Psychologist, and other licenses) strongly preferred

This Opportunity:The primary responsibility of the Director of Operations, Child Crisis Service is to provide oversight of the operations of PRTF services. This position provides leadership and coordination within the area of responsibility and serves as a tactical point person as it relates to the care of the people we support, staff development, physician relationships, quality initiatives, program development, and corporate-wide success. This person must be able to provide flexible work hours, including nights and weekends, as needed.What You'll Do:

• Provide overall leadership and management of daily operations within the PRTF.
• Develop and implement strategic plans, policies, and procedures aligned with organizational goals and regulatory requirements.
• Provide effective administrative supervision and oversight, as applicable and within accepted agency guidelines, to assigned staff. This shall include, but is not limited to, responsibility for hiring, discipline, termination, training, and performance appraisals.
• Lead multidisciplinary teams, ensuring effective communication and collaboration across clinical, nursing, educational, and support departments.
• Collaborate with clinical leadership to maintain high standards of care and continuous improvement.
• Develop and manage annual budgets, staffing plans, and resource allocation. Ensure regular and clear communication with staff on budget expectations
• Oversee billing, reimbursement processes, and financial performance.
• Ensure efficient facility operations, including scheduling, admissions, and capacity management.
• Ensure 24-hour coverage for individuals served, as needed.
• Maintain compliance with state licensing regulations, Medicaid requirements, Joint Commission standards, and other governing bodies.
• Lead audits, inspections, and quality improvement initiatives.
• Support outreach and marketing efforts to maintain strong referral pipelines.
• Investigate complaints, prepare reports on resolution, and provide and avenue for timely resolution of all concerns and complaints, including review of incidents and ensure all documentation is completed, providing feedback and plans of action if change is warranted
• Coordinate and prepare staff for potential weather and other related disasters
• Attend and actively participate in meetings and training as required.
• Demonstrate knowledge of emergency procedures and assist in crisis situations, including implementation of safety measures for a safe milieu
• Demonstrate knowledge of and comply with all agency policies and procedures
• Complete all other relevant responsibilities assigned by the supervisor
• Driving and travel may be required

Education We're Looking For:Bachelors: Human Services (Required), Masters: Human ServicesCertifications We're Looking For:Drivers License (Valid) - USA, Licensed Clinical Mental Health Counselor (LCMHC) - State Board of Licensed Professional Counselors, Licensed Clinical Social Worker (LCSW) - State Social Work Certification and Licensure BoardExperience We're Looking For:Experience in leadership with progressing experience. | 3 Years | Required
Experience with children/youth/adolescents with a mental health diagnosis in a residential setting. | 5 Years | Required
Strong knowledge of Medicaid and managed care. | RequiredSchedule:Schedule will vary based on staffing needs and responsibilities

**Anticipated Start Date: April 6, 2026.**Target Weekly Hours:40Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact  or call

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

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