Guest Services Team Member

DEPARTMENT: Guest Services Team (Food & Beverage/General Store/Ticketing)

POSITIONS INCLUDE: Team Members, Team Leads

HOURS:

Flexible scheduling to work around your schedules

• Extended/irregular hours including nights, weekends and holidays as needed and available
• Up to 40 hours/week available
• Ongoing hours available year round based on events

JOB DESCRIPTION:

 

The Guest Services Team is primarily responsible for delivering guest services during events such as: food prep, answering guest questions, cash & ticket handling, inventory control, merchandise and supply restocking, facility upkeep and other duties as needed that ensure our guests receive the best customer experience possible.

 

These duties will be performed in a variety of locations both indoors and outdoors including permanent cafes, banquet halls, livestock barn service desks at General Store, indoor/outdoor "popup" food & beverage, ticketing and camping/bedding service desks including the new Auction Time Grandstand Arena and National-Event Campground.

PAY RANGE:

Team Members: Starts at $13.50/hr. + tips

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

QUALIFICATIONS:

Honest, trustworthy, reliable, flexible and strives to go above and beyond

• Agriculture/animal/4-H/FFA/rodeo/nature background/interest preferred but not required
• Willingness to learn and to work hard in variety of situations and environments while providing professional, friendly services to our guests who vary from local to across the USA

ESSENTIAL DUTIES & RESPONSIBILITIES:

Includes the following. Other duties may be assigned.

Food prep and service in accordance with Health Dept. regulations & guidelines

• Correctly operates all food service equipment
• Proper food handling procedures
• Bartending
• Cash handling
• Accurate count of start-up and ending cash drawers, change counting and sales transactions
• Accurate use of ShopKeep and eTix software on provided iPads to sell food & beverage, General Store services and event tickets

KNOWLEDGE, ABILITIES & SKILLS:

Willingness to learn SGEC cafe menu items and event specials

• Willingness to learn easy-to-use event software on provided laptops, tablets or mobile devices including: Ungerboeck, ShopKeep, eTix, etc.
• Ability to count back correct change
• Knowledge of or willingness to learn practices and procedures related to variety of SGEC events ranging from animal shows, youth education events, motorsports, rodeos, food & beverage and nonprofit events etc.
• Demonstrate a positive attitude and strong work ethic with attention to detail without close supervision as work on the 160-acre fairgrounds
• Follow oral and written instructions and communicate effectively both verbally and written
• Ability to work well under pressure and to take breaks on variable schedule including at end of shift if busy
• Willingness to work during events with animals, outdoors, sometimes dusty and non-airconditioned environments.
• Ability to lift 50 pounds periodically without harming self.
• Ability to work on feet entire shift.

TRAINING & EXPERIENCE REQUIREMENTS:

• Must obtain a Liquor Server/Seller Permit & Prep Cook Food Handlers license from local government authorities. The cost of these licenses are paid by the SGEC team member, After six months of service with a minimum 20 hours/month worked and thereafter will be reimbursed by SGEC if you provide receipt to the Food & Beverage Manager.
• Previous experience(s) will be certified after hire and may make you eligible for additional pay including food & beverage preparation, cashiering, ticket selling, software(s) etc.
• Must be ages 19+ due to alcohol serving laws