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SMC Lead Server

3 weeks ago

Stratton Mountain, United States Alterra Full time
Seasonal

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun.  We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. 

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

  • Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
  • Free or discounted multi-resort dependent season passes
  • Free or discounted IKON pass 
  • Discounted golf & fitness center memberships
  • Employee childcare rates & discounted seasonal programs
  • Retail + F&B discounts
  • Friends & family tickets
  • Onsite medical clinic
  • Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
  • 401(k) plan with company match
  • Discounted tuition plan
  • Paid parental leave
  • Paid sick time, FTO, Vacation

Additional perks & benefits for year round employees

POSITION SUMMARY

The Stratton Mountain Club is seeking an enthusiastic and hardworking Lead Server to join our dynamic food & beverage team. The Lead Server is responsible for delivering exceptional guest service while also assisting with supervision and support for the serving team during their shift. This role bridges the guest-facing services and the operations side ensuring both guest satisfaction and smooth service flow. This is a full time seasonal position, compensated at $ gratuities.  

ESSENTIAL DUTIES

  • Maintain a strong knowledge of menu items and be able to make informed recommendations
  • Ensure members/guests receive professional, friendly, and prompt service, anticipate guest needs and proactively resolve issues
  • Supervise and train serving staff to enhance service efficiency
  • Lead the server team during the shift; assign sections or tables, monitor performance, assist with training and mentoring new servers
  • Act as point-person when the manager is off floor or during busy times
  • Field guest concerns, escalate appropriately, maintain service standards
  • Ensure the dining area and server stations are clean, stocked and organized; assist with opening and closing duties
  • Oversee accurate guest checks, billing and payment process
  • Collaborate with all F&B positions to ensure seamless, high-level service
  • Model professional behavior; appearance, communication, adherence to resort policies and Club service standards
  • Attend all shift and training meetings
  • Promote a fair and harmonious work environment
  • Additional duties as assigned

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

  • Previous experience as a server in full-service restaurant (particularly resort or fine dining) required
  • Supervisory or lead server experience preferred
  • Vermont DLC certification
  • Familiarity with POS systems and guest check procedures
  • Flexible work schedule that may include early mornings and will include nights, weekends, and holidays
  • Food & Beverage certification (e.g., TIPS/ServSafe) preferred
  • Excellent guest service skills
  • Strong communication skills and ability to lead effectively
  • Ability to work independently and in a team environment
  • Ability to thrive in a fast paced environment

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  

An Equal Opportunity Employer