Engineering & Design Automation Administrator

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, we don't settle – always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as we look into the future with great optimism and focus. We don't settle until we give our best and know that we're making a difference.

Jacobs is looking for an expert in Autodesk applications and design automation. The
Engineering & Design Automation Administrator
role is within our Business Technology Solutions team and supports all our global engineering applications and integrated third-party tools. This position can be remote or hybrid in the US.

Daily work consists of proactive technology solutioning, helping users solve issues with their software through our helpdesk system, working with large global user groups, applying highly focused skills to strategic initiatives with coworkers and vendors, and providing great customer service to our practice.

In this impactful role, you will

• Perform server and task workstation software updates, Autodesk and automation process, service packs, hotfixes, security patches, etc
• Set up new projects
• Project template changes, as needed
• Update hardware with standards for AutoCAD configurations and dynamo support files
• Tech support lead on automation user tickets
• Watch for errors and mentor users how to mediate proactively
• Work with design teams to mentor the use of automation for optimization of the system and reduce errors
• Work with leadership digital delivery teams to set expectations and manage goals and strategic initiatives
• Review usage data and generate reports for management
• Monitor usage statistics and guide teams for hardware optimization - Task Timing
• Create success stories of users getting the most out of the system
• Create communications to the practice that promotes use and expansion of the tools
• Write knowledgebase articles that are helpful to users to hone their skills
• Create training as appropriate for users understanding the tools and new features
• Work with vendor support on issues that require coordination of the developers
• Help define future expansion and architecture of the solution with tool stewards
• Solicit feedback from users on the effectiveness of the tools and gather data for vendor software improvement suggestions
• Drive standards globally make it easier to run tasks on Jacobs projects
• May include tech support across all Autodesk products, in addition to automation admin role

Bring your curiosity, talent for multi-tasking and collaboration, and extreme organizational skills and we'll help you grow, pursue, and fulfill what drives you – so we can make big impacts on the world, together.

Here's what you'll need

• At least 5 years of technical support and Autodesk BIM management experience
• At least 5 years of design experience creating construction documentation
• Experience with IMAGINiT Clarity, preferable as an administrator
• Some programming experience to support users working with Dynamo, Python, AutoCAD Scripts, pyRevit, etc
• Training and mentoring experience
• Clash Detection experience
• Fluency with Microsoft Office software tools
• Effective verbal and written communication skills
• US Citizen

Ideally, you will also have

• Customer service oriented
• Team player
• Willingness to work odd hours doing global support or training/mentoring, as needed
• Experience with hardware and software management, servers, and workstations

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, one floating holiday, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $89,400.00 to $139, Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on July 02, 2025. This position will be open for at least 3 days.

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.