Customer Service Representative

6 days ago

Richmond, California, United States ASCENDING Full time $45,000 - $65,000 per year
Customer Service Specialist, 40 hours per week (12 months renewable contract)

Location: Richmond, Virginia (100% On-site)

Summary: We are seeking a detail-oriented Customer Service Specialist for a one-year contract. This role is crucial for delivering exceptional front-line support, promptly resolving customer issues via phone and email, and ensuring strict adherence to all company compliance and quality standards.

Key Responsibilities:
  • Front-line Resolution: Serve as the primary point of contact, managing high-volume inbound calls and emails to provide timely and professional service.
  • Case Management & Data Integrity: Create, update, and maintain meticulous customer records and detailed documentation of all inquiries and resolutions within the CRM/ticketing system.
  • Service Excellence: Resolve complaints, de-escalate stressful situations, and proactively provide clear guidance and product/service information.
  • Compliance & Triage: Accurately triage complex requests to the correct internal teams (e.g., Billing, Technical Support) while strictly upholding company policies, procedures, and privacy standards.
  • Performance & Improvement: Consistently meet or exceed service-level agreements (SLAs) for response/resolution times and customer satisfaction. Collaborate with cross-functional teams to identify and recommend process improvements.
Required Qualifications:
  • Proven excellence in customer service and conflict de-escalation.
  • Strong command of the English language with superior verbal and written communication skills.
  • Exceptional attention to detail and ability to perform accurate data entry and meticulous record-keeping.
  • Demonstrated ability to remain professional and effective under pressure and to successfully prioritize multiple tasks.
  • Proficiency in standard office applications; experience with CRM or ticketing systems is strongly preferred.
  • Prior experience in a customer service environment is required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  • Customer Service Representative

    5 days ago

    Richmond, California, United States Michael & Son Services Inc. Full time

    Michael and Son Services has been in business since 1976. Our mission is to exceed our customer's expectations and provide a memorable experience. Michael and Son Services, Inc. is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services. Our company provides an excellent work environment and is passionate in it's...

  • Customer Service Representative

    1 week ago

    Richmond, California, United States U-Haul Full time $35,000 - $45,000 per year

    Location:4511 W Broad St, Richmond, Virginia 23230 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    1 week ago

    Richmond, California, United States Gig Richmond Full time $25,000 - $40,000 per year

    Our agency specializes in designing face-to-face strategies that help organizations expand their impact and strengthen community connections. We create meaningful experiences through event marketing campaigns, grassroots outreach programs, and missions that inspire change.Position Overview:We are seeking a Customer Service Representative (Entry Level) to...

  • Customer Service Representative – Entry Level

    1 week ago

    Richmond, California, United States MGNF Full time

    Kickstart Your Career in Customer Service, Events, and MarketingAre you outgoing, friendly, and ready to build real-world experience? Join our fast-growing event marketing team and start your career in customer service, community engagement, and promotions. No experience required — we provide hands-on training, mentorship, and growth opportunities to help...

  • Outside Customer Care Representative

    6 days ago

    Richmond, California, United States AMF Bakery Full time $60,000 - $120,000 per year

    WE RISE TOGETHER At AMF, we are dedicated to working alongside our customers to produce better food for families around the world while creating better lives for our teammates, families, customers, and communities.AMF Bakery Systems is the world's largest manufacturer of high-speed bakery equipment. We provide complete automated bakery solutions for numerous...

  • Patient Services Representative

    1 week ago

    Richmond, California, United States Bon Secours Mercy Health Full time $40,000 - $60,000 per year

    Thank you for considering a career at Bon SecoursScheduled Weekly Hours:40Work Shift: Days (United States of America)Bon SecoursAbout UsAs a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of...

  • Patient Services Representative

    7 days ago

    Richmond, California, United States Bon Secours Mercy Health Full time

    Thank you for considering a career at Bon Secours Mercy HealthScheduled Weekly Hours:40Work Shift:Days (United States of America)Bon SecoursAbout UsAs a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a...

  • Patient Service Representative

    2 weeks ago

    Richmond, California, United States Bon Secours Mercy Health Full time $42,000 - $72,000 per year

    Thank you for considering a career at Bon SecoursScheduled Weekly Hours:24Work Shift: Days/Afternoons (United States of America)Bon SecoursAbout UsAs a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a...

  • Patient Service Representative

    2 days ago

    Richmond, California, United States Bon Secours Mercy Health Full time

    Thank you for considering a career at Bon SecoursScheduled Weekly Hours:40Work Shift: Days (United States of America)Bon SecoursAbout UsAs a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of...

  • Patient Service Representative

    4 days ago

    Richmond, California, United States Bon Secours Mercy Health Full time

    Thank you for considering a career at Bon SecoursScheduled Weekly Hours:40Work Shift: Days (United States of America)Bon SecoursAbout UsAs a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of...