Managed Services Solutions Architect

Position:Managed Services Solutions Architect
Job Description:

About Arrow ECS

Arrow ECS, a division of Arrow Electronics, is a global technology enablement company that delivers innovative IT solutions and services to drive digital transformation. We specialize in value-added distribution, business consulting, and channel enablement — helping technology manufacturers and their partners grow faster, operate more efficiently, and thrive in a rapidly evolving market.

Read more about Arrow ECS here: Enterprise Computing Solutions | Arrow ECS NA

As a Managed Services Solution Architect, you will play a key leadership role in driving the design, development, and implementation of scalable, customer-centric managed services offerings across the Americas. This strategic position blends technical expertise with business acumen to shape Arrow's service portfolio, accelerate revenue growth, and position Arrow ECS as a market leader in managed services.

You'll collaborate cross-functionally with product, engineering, sales, and partner teams to architect innovative solutions that deliver real business value to channel partners and their customers.

What You'll Be Doing

• Lead the architectural design and definition of innovative Managed Services solutions based on market needs, technology trends, and Arrow's business objectives.
• Consolidate market and partner feedback to inform service development priorities in collaboration with regional and country leadership teams.
• Define technical and functional requirements, delivery models, and cost estimates for new service initiatives.
• Architect scalable service designs across infrastructure, SaaS, and hybrid environments — ensuring performance, security, and operational excellence.
• Lead technical workshops with key customers and partners, translating requirements into actionable solutions that drive business outcomes and sales opportunities.
• Guide the ongoing development of the Arrow Xpand managed services platform, establishing roadmaps for enhancements and integrations.
• Define and track key performance indicators (KPIs) and service-level agreements (SLAs), ensuring delivery quality and partner accountability.
• Collaborate with service development teams to establish delivery models, processes, and platform architecture.
• Support go-to-market strategy by providing sales enablement, training, and technical expertise to internal teams.
• Partner with Service Solution Managers to define value propositions and competitive service pricing strategies.

What We're Looking For

• 12+ years of experience architecting and delivering enterprise managed services, including cloud, infrastructure, and SaaS models.
• Proficiency with virtualization technologies such as: Citrix, VMWare, Nutanix, Omnissa, etc.
• A strong understanding or familiarity with ITIL principles and frameworks to ensure effective IT service management and process optimization.
• Proven ability to collaborate with clients to define strategic solutions and drive business value through managed services.
• Deep expertise in service design, integration, lifecycle management, and KPI-driven performance monitoring.
• Demonstrated success in working within a matrixed global organization, engaging across sales, engineering, and product teams.
• Experience developing and launching managed service offerings — from concept through go-to-market execution.
• Strong business acumen with the ability to align technical solutions to revenue goals and strategic outcomes.
• Prior experience managing external development partners and third-party delivery networks.
• Excellent verbal and written communication skills — comfortable presenting to executives, clients, and cross-functional teams.
• Product or portfolio management experience is a strong plus.
• Must be able to work East Coast time zone hours to support global business needs.

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Work Arrangement

Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. 

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, and Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more

Annual Hiring Range/Hourly Rate:

$126, $170,000.00 OTE

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:US-GA-Georgia (Remote Employees)Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion.
Time Type:Full time
Job Category:SalesEEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

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