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ics Fleet Operations Technician
2 weeks ago
At , we automate businesses to achieve peak efficiency and productivity, freeing human time for higher-level tasks. We believe the future is powered by clean and effective technology, and we're committed to offering low or no-cost delivery services for everyone.We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation — and we're excited to welcome the next generation of tech talent to our team.About the RoleAs a Robotics Fleet Operations Technician, you'll be responsible for ensuring our robot fleet operates at peak performance and reliability. This role combines technical expertise, operational coordination, and process design to maintain a fleet availability rate above 95% and ensure seamless deployments across our sites.Key ResponsibilitiesOperational & CoordinationAct as the on-site operations point of contact for stakeholders, ensuring smooth daily performance.Plan, coordinate, and monitor robot deployments, redeployments, and recoveries.Design workflows for systematic maintenance and visual inspections.Ensure operational goals and KPIs are consistently met (fleet uptime >95%, SLA compliance, service quality).Support cross-functional initiatives in growth, marketing, and client engagement.Develop SOPs for process improvement and documentation consistency.Prepare and present performance reports, OKRs, and site performance dashboards.Maintenance & TechnicalGuarantee fleet uptime above 95% through proactive maintenance and resource planning.Design and implement workflows for systematic visual inspections and deployments.Coordinate robot deployment, redeployment, and recovery as required.Provide on-site guidance and act as a technical consultant for operations and field teams.Lead preventive and corrective maintenance plans to ensure robots remain fully functional and visually optimal.Maintain detailed logs of all interventions, updates, and replacements.Manage spare parts and tool inventory efficiently.Execute hardware and software updates and field testing.Monitor connectivity (SIM cards, data plans, network performance).Collaborate with technical teams to diagnose and resolve recurring issues.Drive initiatives to improve maintenance processes and reduce downtime.Team & ComplianceAct as a technical consultant and mentor for on-site team members and interns.Conduct weekly operational reviews, share insights, and coordinate improvement actions.Support training programs for local coordinators and technical teams.Promote a culture of safety, collaboration, and accountability.QualificationsEducation: Degree in Mechatronics, Electrical, Electronic, or Biomedical Engineering (or equivalent technical background).Experience: Prior experience in robotics, maintenance coordination, or fleet operations preferred.Skills:Strong technical and diagnostic skillsExcellent communication and coordination abilitiesSolution-oriented and proactive mindsetResilience and adaptability in dynamic environmentsLanguage: Native EnglishTravel: Must hold or be able to obtain a U.S. VISAWhat We OfferMonthly compensationRound-trip flights from your home country to assigned sitesGroceries or meal allowance during travelsTravel insuranceAccess to Platzi courses to continue your professional development
