Specialist, IT Service Management

2 hours ago


Lansing, Michigan, United States Michigan Farm Bureau Family of Companies Full time

Objective
Specialist, IT Service Management Objective
To provide strategic leadership and direction for the establishment, integration, and advancement of IT service management and innovation practices across the Michigan Farm Bureau Family of Companies (MFBFoC). To ensure that information technology services and operations align with enterprise goals, support business transformation, and promote a culture of operational excellence and continuous improvement. To oversee the design, governance, and optimization of service management frameworks, ensuring the consistent delivery of reliable, secure, and efficient IT services. To lead innovation initiatives that evaluate and implement emerging technologies, such as automation and artificial intelligence, that enhance business capability, service quality, and user experience.

Responsibilities
Specialist, IT Service Management Responsibilities
Design, implement, and sustain culturally aligned and process-driven service management frameworks that ensure consistent, high-quality service delivery. Develop and maintain service management standards, policies, and performance metrics to promote accountability, informed decision-making, and visibility into service health.

In conjunction with the Enterprise Architecture Team, lead the identification, evaluation, and piloting of emerging technologies, including automation, artificial intelligence, and advanced service platforms. Build strong partnerships with internal teams and external vendors to manage proofs of concept, evaluate business value, and ensure the sustainable adoption of new technologies.

Qualifications
Specialist, IT Service Management Qualifications
Required
Bachelor's degree in Business, Information Technology, Engineering, or related field required or equivalent experience may be considered.

10+ years of progressive experience in service management, operations, and\or technology leadership roles.

5+ years driving organizational transformation.

Professional certifications such as ITIL Expert/Managing Professional, PMP, Lean Six Sigma Black Belt, or equivalent.

Proven track record of successfully leading large-scale service transformation or innovation programs.

Deep expertise in service management frameworks (ITIL, COBIT, or similar) and improvement methodologies (Lean, Six Sigma, Agile).

Strong understanding of emerging technologies including cloud platforms, automation, AI/ML, and their applications in service delivery.

Ability to navigate ambiguity, set strategic direction, and execute with discipline.

Excellent stakeholder management skills with experience influencing senior executives and cross-functional teams.

Valid driver license with an acceptable driving record required.

Preferred
General knowledge of insurance company operations is preferred.Â

Designations in insurance and information technology or related coursework preferred.

Note:
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19


  • Senior HR Specialist

    3 hours ago


    Lansing, Michigan, United States Health Management Associates Full time

    OverviewHelp shape the future of HR operations at HMA.HMA is seeking a Senior HR Specialist who thrives on detail, service excellence, and drives meaningful organizational impact. This is not a role for someone who simply maintains processes; this is for an HR professional who enjoys rolling up their sleeves, improving workflows, and serving as a trusted...


  • Lansing, Michigan, United States Peckham Full time

    *Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.**To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences* Peckham Inc. -...


  • Lansing, Michigan, United States Apex Service Partners Full time

    OverviewLead, Train, and Grow a High-Performing Service TeamAre you a dynamic leader who knows how to build high-performing teams? Do you thrive on coaching, motivating, and creating a culture of success? If you're ready to take charge and elevate an HVAC service department to new heights, we want you on our team as our next HVAC Service Operations...


  • Lansing, Michigan, United States Ask IT consulting Full time

    Company Description This is Amrita Sharma  with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer...


  • Lansing, Michigan, United States Michigan Farm Bureau Family of Companies Full time

    P/C Digital Customer Service Specialist ObjectiveTo be a proficient member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy, billing, and web-related questions and concerns from internal and...


  • Lansing, Michigan, United States CVS Health Full time

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for...


  • Lansing, Michigan, United States Brooksource Full time

    This position is open exclusively to U.S. Military Veterans.Lansing, MI (2 days onsite, 3 days remote)12-Month Contract-to-Hire | W-2 | Full-Time HoursWe are seeking an IT Support Specialist with prior U.S. military service who enjoys solving technical problems, supporting end users, and remotely troubleshooting IT tickets. This role with the State of...

  • Project Manager

    2 hours ago


    Lansing, Michigan, United States US IT Solutions Full time

    Company Description This is Sushil Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . USIT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description Client requesting a Project Manager to provide project...

  • Senior HR Manager

    4 hours ago


    Lansing, Michigan, United States Health Management Associates Full time

    OverviewHelp lead the future of HR operations at HMA.Join a mission-driven, rapidly growing organization as our Senior HR Manager—a newly created role designed to elevate HR operations, strengthen core processes, and enhance the employee experience. This hybrid position provides both work-from-home flexibility and Okemos, MI in-office collaboration, while...


  • Lansing, Michigan, United States First National Bank of America Full time

    First National Bank of America's Online Branch team is seeking a candidate who excels in accuracy, customer service, record-keeping, and multitasking in a fast-paced environment to fill our Customer Service Specialist role.Location: On-Site at our East Lansing, MI locationResponsibilities:Handle customer inquiries via email, messages, and phone callsAssist...