Critical Incident Manager

6 days ago


San Jose, California, United States KTek Resourcing Full time $100,000 - $140,000 per year

About the job

Critical Incident Manger

Location:
San Jose, CA (Hybrid)

Contract:
6-12+ months

Client:
HCL America

VISA:
USC, GC, H4EAD and GC-EAD
-(ONLY)

Core Qualities:

  • Calm and composed under pressure with strong decision-making and leadership skills.
  • Excellent communicator across technical, executive, and customer levels.
  • Strong regional awareness and collaborative mindset with cross-functional teams.
  • Analytical, customer-focused, and adaptable in handling diverse incidents.
  • Detail-oriented with solid documentation, follow-up, and closure practices.

Technical Skills:

  • Expertise in
    ITIL & Incident Management frameworks
    .
  • Proficient with
    monitoring tools
    (Splunk, Datadog, Prometheus, Grafana, etc.).
  • Strong knowledge of
    cloud, networking, and infrastructure fundamentals
    .
  • Understanding of
    application architecture
    ,
    security incidents
    , and
    RCA methods
    .
  • Hands-on with
    ServiceNow, Jira, PagerDuty, Slack
    , and
    war-room tools
    .
  • Awareness of
    automation/scripting (Python, PowerShell)
    and
    DR/BCP processes
    .
  • Familiar with
    compliance standards
    like GDPR and HIPAA.


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