Clinical Product Specialist

Overview 

InterSystems TrakCare/IntelliCare EHR seeks product leaders with clinical and/or health operations experience as well as in-depth experience with health information applications, to help create the next generation of solutions to highly important health and healthcare issues. 

InterSystems is a premiere health interoperability and innovation platform, providing unique solutions for today's widely distributed healthcare in which a single patient may connect to many providers at many locations using many different information systems. We combine and unify data from thousands of sources including all major electronic health records, social determinants, claims processors, public health, IoT devices, patient self-care and outcomes measures, and many more -- and transform that information in many ways to address key clinical, strategic and operational problems.  

InterSystems TrakCare/IntelliCare EHR is designed to integrate clinical, administrative, and financial information across healthcare organizations, many hospitals and clinics and other healthcare institutions globally use TrakCare/IntelliCare EHR to streamline workflows, enhance patient care, and improve operational efficiency. This includes robust Pharmacy and Medication Administration Workflows and Pharmacy Information System (PIS) functionalities. These features help streamline medication ordering, dispensing, administration, and reconciliation, ensuring safety and efficiency in healthcare settings. 

The Product Specialist for Medication Administration utilizes health domain knowledge and health IT application experience to participate in defining and executing TrakCare product direction – from deeply understanding customers' clinical and strategic problems to envisioning and defining highly usable solutions that help customers solve those problems completely, quickly, and effectively. 

Responsibilities 

• Participate in and/or lead in the strategic direction, feature design, user interaction, requirements, and roadmap of one or more products and solutions
• Work with development, implementation, testing, support, sales, and field engineering team members to bring new features and products to successful release
• Communicate with current and potential customers on a regular basis to understand their processes and needs – to translate those into product requirements, understand needed changes over time, and help customers get the greatest value from TrakCare solutions
• Represent the "voice of the customer" internally, using healthcare domain experience in guiding product design and development
• Collaborate on overall TrakCare product strategy, roadmap, and cohesiveness with colleagues on the Product Management team possessing a range of health and technology expertise
• Serve as an internal subject matter expert in one or more health domain areas
• Understand and advise on relevant industry trends, including new products, regulatory changes, scientific and medical advances and changes in practice
• Participate in studies of the impact of TrakCare solutions on quality, safety, and efficiency metrics
• Participate in the informatics professional community and in national and international conferences

Qualifications 

• 4+ years of relevant experience
• Practical clinical experience
• Experience implementing healthcare software solutions, including gathering requirements, configuring systems, and supporting successful deployments
• Strong background in designing and executing complex testing strategies to ensure software reliability, performance, and compliance
• Proven ability to manage complex projects, including coordinating cross-functional teams, setting milestones, and driving successful execution
• Demonstrated domain expertise with a clear understanding of healthcare workflows and practical use of information
• Previous experience working with healthcare application design at an in-depth level, in industry or with a provider organization
• Education in either a health domain or in health informatics
• Excellent written and verbal communication skills
• Ability to work directly in both team and individual settings, including working directly with customers

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit