Hospitality Associate

1 week ago

Franklin, Michigan, United States TRAVELING TEAMS Full time $35,000 - $55,000 per year

Attention Front Desk Agents, Office Assistants, Customer Service Representatives, Front Office Managers, Group Sales Coordinators, Event Coordinators, and Hotel Managers -

We need YOU for an invigorating opportunity with Traveling Teams Inc., where you can apply your passion for hospitality and customer service within the youth sports industry

About Traveling Teams Inc:

Traveling Teams is the leading provider of hotel accommodations for youth and amateur sports teams across North America and some parts of Canada. For the last 25 years, we've specialized in simplifying team travel by building strong relationships with our hotel business partners and offering world-class customer service to youth sports travel organizations.

We're passionate about what we do – and who we work with. Our environment is fast-paced, team-driven, and built around a shared love for sports, hospitality, and delivering excellent service.

Traveling Teams Inc. team members are responsible for maintaining the company's brand image and delivering the best possible service outcomes based on positional responsibilities held. This entails communication with internal and external stakeholders, resolving problems as they arise, and completing all assigned tasks efficiently and effectively. Our team members work primarily on an independent basis, but may – at times – be expected to collaborate with others internally. All associates at Traveling Teams Inc. are expected to abide by the Company's standard operating procedures and uphold our professional core values, including exceptional customer service, continuous improvement, and teamwork.

General Duties/Responsibilities:

  • Maintain the highest level of communication standards internally and externally.
  • Navigate internal systems for data entry and record retrieval purposes.
  • Provide administrative support to your assigned department within Reservations, Team Travel Coordination, Hotel Contracting, Rooms Division, Accounting, Sales, Account Management, etc.
  • Proactively engage with customers and subject matter experts to meet or exceed position expectations.
  • Complete all daily assignments in compliance with department standards.
  • Cross-train and complete special projects as assigned.
  • Maintain regular, consistent, and professional attendance, punctuality, and personal appearance.
  • Perform all daily duties as assigned by Supervisor(s).

Required Skills/Abilities:

  • Basic understanding of clerical and administrative procedures.
  • Excellent written and verbal communication skills.
  • Active listening and interpersonal skills.
  • Consistently demonstrates a WOW service mentality.
  • Basic computer skills and an ability to adapt to new software.

Education and Experience:

  • High school diploma or equivalent required.
  • Associate's degree or higher in a related field preferred.
  • 1-2 related years of hospitality, sports management, customer service, or administrative office experience preferred.

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