Customer Success Manager

1 week ago


Waltham, Massachusetts, United States Strativ Group Full time

Job Title:
Customer Success Manager

Location:
Hybrid – Waltham, MA

Salary:
£90-110K

Industry:
SaaS / Fintech

Client Type:
High-Growth Start-Up

About the Company:

Our client is a fast-growing SaaS start-up at the intersection of technology and financial services. They're disrupting their space with a powerful platform that's transforming how their customers operate—and they're looking for a driven
Customer Success Manager
to help them deliver exceptional experiences as they scale.

About the Role:

As a
Customer Success Manager
, you'll be the strategic partner for clients, ensuring they're getting the most out of the platform and achieving their business goals. You'll join a passionate team and play a key role in customer retention, satisfaction, and growth. This is a
hybrid role
based in
Waltham, MA
with flexibility for remote work 2 days per week.

Key Responsibilities:

  • Own the post-sale customer relationship and ensure successful onboarding, training, and adoption
  • Act as a trusted advisor to your portfolio of clients, guiding them through product use and value realization
  • Identify growth opportunities within existing accounts and partner with Sales as needed
  • Proactively manage renewals and reduce churn through thoughtful engagement
  • Collaborate with Product and Support teams to advocate for customer needs and feedback
  • Track customer health metrics and report on KPIs

Requirements:

  • 3+ years of experience in a
    Customer Success, Support or client management
    role within the Fintech space
  • Experience operating in an early stage start-up
  • Proven track record of managing client relationships and driving customer outcomes
  • Excellent communication, problem-solving, and project management skills
  • Eagerness to adopt and implement AI driven processes


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