Customer Success Manager
1 week ago
Job Title:
Customer Success Manager
Location:
Hybrid – Waltham, MA
Salary:
£90-110K
Industry:
SaaS / Fintech
Client Type:
High-Growth Start-Up
About the Company:
Our client is a fast-growing SaaS start-up at the intersection of technology and financial services. They're disrupting their space with a powerful platform that's transforming how their customers operate—and they're looking for a driven
Customer Success Manager
to help them deliver exceptional experiences as they scale.
About the Role:
As a
Customer Success Manager
, you'll be the strategic partner for clients, ensuring they're getting the most out of the platform and achieving their business goals. You'll join a passionate team and play a key role in customer retention, satisfaction, and growth. This is a
hybrid role
based in
Waltham, MA
with flexibility for remote work 2 days per week.
Key Responsibilities:
- Own the post-sale customer relationship and ensure successful onboarding, training, and adoption
- Act as a trusted advisor to your portfolio of clients, guiding them through product use and value realization
- Identify growth opportunities within existing accounts and partner with Sales as needed
- Proactively manage renewals and reduce churn through thoughtful engagement
- Collaborate with Product and Support teams to advocate for customer needs and feedback
- Track customer health metrics and report on KPIs
Requirements:
- 3+ years of experience in a
Customer Success, Support or client management
role within the Fintech space - Experience operating in an early stage start-up
- Proven track record of managing client relationships and driving customer outcomes
- Excellent communication, problem-solving, and project management skills
- Eagerness to adopt and implement AI driven processes
-
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