PC Network Support Technician 3

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SecretTRAVEL: NoDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

The Northrop Grumman Chief Information & Digital Office (CIDO) is seeking an experienced PC Network Support Technician at its Rocket Center, West Virginia  location.  The selected candidate will work with the ITS Network and EDN teams to identify and pursue possible connectivity to Enterprise Distributed Network (EDN), in a Manufacturing environment.  He/she will work with EDN resources to find ways to automate as much of the patching and virus updates as possible.

Additional Duties May Include:

•    Creation and management of ISSP's and related documentation for unclassified off-net computers in Archer GRC

•    Work with all involved organizations to create and execute POAMs (Plan Of Actions and Milestones) and document in Archer GRC.

•    Audio/Visual enabled Conference Room support

•    Conduct a continuous monitoring program for all off network (enclaved) computers

•    Coordinate with local operations supervisors to schedule patching, virus updates and other hardware and software support for all unclassified off-net and advanced manufacturing computers around shop floor production schedule to eliminate/minimize production downtime and ensure no lost product due to unexpected/unplanned IT activities

•    Perform monthly patching, virus updates and other hardware and software support per DFARS and CMMC controls and requirements.  

•    Provide off-hour on-call support and after-hours and/or weekend work based on shop floor production schedule when required

•    Perform advanced troubleshooting, hardware, software and systems installs for all shop floor computers

•    Perform advanced off-net and shop floor systems support for server and system administration

•    Perform network technician/hands-on support to ITS Network and EDN teams to support connectivity to EDN and Network trouble-shooting (check ports, patch-thru's, basic port-config

•    Work with local Facilities Engineering/Operations/Manufacturing and Process Engineering to help create configurations and BOMs for new hardware and software that needs purchased as part of a shop floor equipment purchase and/or capital/facilities request 

•    Work with InfoSec and local business leadership to support audits and audit findings on off-net equipment

•    Work with InfoSec to ensure compliance with DFARS and CMMC requirements and controls

•    Work with equipment vendors to update hardware, software and connectivity to the equipment

•    Work with vendors to troubleshoot problems

•    Ensure system, configurations, data etc are backed up and secure for DBR purposes
 

Basic Qualifications:

•    High School diploma or equivalent and 4 years additional education and/or related experience.

•    Customer relationship experience - must have experience in customer support

•    Must be able to lift and carry a minimum of 50 lbs. 

•    Must be able to spend an entire work day on their feet (walking, standing, crawling under desks/equipment)

•    Must be able to obtain / maintain DoD classified clearance following a reasonable amount of time following hire

Preferred Qualifications: 

•    Strong troubleshooting and problem-solving abilities

•    Understanding of NIST and CMMC compliance and controls

•    Implementation and management of controls for compliance to NIST and CMMC

•    Prior experience supporting Operations in a Manufacturing environment

•    Strong verbal and written communication skills

•    Ability to complete multiple simultaneous projects in a timely manner

•    Self-starter/ Quick learner / self-directed

•    Work with minimal supervision in a fast paced environment

•    Current DoD clearance

Primary Level Salary Range: $52, $87,900.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

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